Project: Cross Border Road Network Improvement Project (CBRNIP) Package-A1Strategic IT Leadership and Operational Excellence:• Successfully managed IT functions for local and international mega-construction projects.• Implemented and maintained robust IT infrastructure, including servers, networks, and cloud services, ensuring seamless project operations.• Provided strategic direction for the IT department, aligning technology initiatives with overall business objectives.• Managed and optimised company IT infrastructure to meet project requirements, implementing scale-able and resilient solutions.• Lead and mentor a collaborative and high-performance IT team.• Conducted regular training sessions to enhance the skills and knowledge of the IT team.• Cultivate and manage relationships with external vendors, ensuring cost-effective and reliable IT services.• Developed and enforced IT security policies, conducted regular audits, and ensured compliance with industry regulations.• Provided expert-level technical support for hardware and software issues promptly.• Collaborated with end-users to understand needs, ensuring a positive IT experience for all employees.• Developed and managed the IT budget, ensuring cost-effective resource allocation.• Provided regular reports and updates on budgetary performance to senior management.

Project: Cross Border Road Network Improvement Project (CBRNIP) Package-A1Strategic IT Leadership and Operational Excellence:• Successfully managed IT functions for local and international mega-construction projects.• Implemented and maintained robust IT infrastructure, including servers, networks, and cloud services, ensuring seamless project operations.• Provided strategic direction for the IT department, aligning technology initiatives with overall business objectives.• Managed and optimised company IT infrastructure to meet project requirements, implementing scale-able and resilient solutions.• Lead and mentor a collaborative and high-performance IT team.• Conducted regular training sessions to enhance the skills and knowledge of the IT team.• Cultivate and manage relationships with external vendors, ensuring cost-effective and reliable IT services.• Developed and enforced IT security policies, conducted regular audits, and ensured compliance with industry regulations.• Provided expert-level technical support for hardware and software issues promptly.• Collaborated with end-users to understand needs, ensuring a positive IT experience for all employees.• Developed and managed the IT budget, ensuring cost-effective resource allocation.• Provided regular reports and updates on budgetary performance to senior management.

Project: Panchar-Bhanga 4-Lane (N-8) Project, (Package -06)IT Infrastructure Management:• Led planning and maintenance of the company's IT infrastructure for high availability and optimal performance.• Supervised the installation and configuration of servers, network devices, and hardware components.• Overlooked the organisation's network to ensure seamless connectivity and data security.• Collaborated with various departments to tailor IT solutions according to unique requirements.• Provided timely and effective technical support, troubleshooting hardware and software issues.• Implemented and enforced IT security policies, ensuring compliance with industry standards.• Collaborated with external vendors, negotiating favourable terms to optimise costs and maintaining relationships.• Assisted in developing and maintaining documentation for IT systems, configurations, and procedures.• Stayed aware of industry trends and emerging technologies, contributing insights aligned with business goals.

Project: Padma Multipurpose Bridge Project, Package: AR-01 & 02Hardware, Software & Network Deployment:• Implemented, maintained, and optimised the organisation's network infrastructure for seamless connectivity and efficient data transfer.• Conducted regular assessments to identify and address network performance issues, proactively enhancing reliability.• Administered and supported servers, ensuring stability, security, and optimal performance.• Conducted routine server maintenance, including updates, backups, and system patches.• Provided responsive and effective technical support to end-users, troubleshooting hardware and software issues promptly.• Managed the deployment and maintenance of hardware and software across the organisation.• Developed and maintained comprehensive technical documentation, including system configurations, troubleshooting guides, and IT procedures.• Facilitated knowledge transfer within the team and contributed to the development of internal training materials.• Managed vendor relationships, evaluated performance, and resolved issues to maintain a reliable supply chain.• Stayed updated on industry trends and emerging technologies, recommending innovative solutions where applicable.

Project: Raidha Collection Ltd. Sister Concern of Labib GroupPMS Software Maintenance:• Played a pivotal role in the maintenance of Labib Group's Production Management System (PMS), ensuring its continuous functionality and relevance.• Maintained detailed documentation of PMS software maintenance activities, including issue logs, resolutions history.• Generated regular reports to communicate the status of software maintenance activities and their impact on production efficiency.• Developed user-friendly documentation to assist users in maximising the functionality of the Production Management System.• Managed and maintained databases associated with the PMS software, ensuring data integrity and optimal performance.• Conducted routine database maintenance tasks, including backups, optimisations, and data purges.

New Horizons Computer Learning Center, BangladeshHardware, Software and Network Support:• Provided first-line technical support to end-users, addressing hardware and software issues promptly and efficiently.• Conducted thorough troubleshooting of hardware components, including desktops, laptops, printers, and peripherals.• Investigated and resolved software-related issues, ensuring compatibility and optimal performance of applications.• Assisted in maintaining and troubleshooting local area networks (LAN's) to ensure seamless connectivity.• Supported end-users with network-related issues, including connectivity problems and access permissions.• Provided guidance to end-users on software usage and best practices.• Conducted system upgrades and routine maintenance tasks to ensure that all devices and software were up to date.• Utilised remote desktop tools to provide efficient support to end-users in different locations.• Conducted training sessions for end-users on IT tools, applications, and best practices.• Developed and maintained user-friendly documentation to empower users to troubleshoot common issues independently.• Conducted periodic audits to ensure accuracy and compliance with organisational standards.