MBA, Six Sigma Certified with 12+ years of Exp in leading Operations and supporting Solutioning, Transitions (Remote & Onsite), Continuous Biz Excellence & Process Transformation in domain of Order to Cash, Supply Chain Management and Procurement Ops

Process Owner for O2C - Order Management, Invoicing, Master Data Management, ContractAdmin and Procurement Operations ProcessesAchieved Net Promoter Score (9/10)for the Process through exceeding the CustomerExpectationsPeople retention of 85% +, developed team members for critical roles internally and groomed highpotential team members to take up leadership roles in new businessesAddition of New business with the growth opportunity of 4 Processes (24 FTE)from NAM regionResponsible for SLA deliverables for the team (Key Metrics: Accuracy, Reporting &Reconciliations)Provide advice, guidance and feedback in a constructive manner on performance management ofindividuals in the team

Selling enterprise solutions to large corporate customers (local and MNC’s). Identify & analyze the clients requirements & propose customized solutions Interaction with senior management in the client organizations & present the company’s products & services Manage complex sales situations & acquire clients based on “value based selling”

I am working at Dimdim Inc. as a Business Development Manager for Middle East Region.