Principal Experience Design Researcher
Current
Feb 2022 - Present
AeroLeads people directory · profile
Adam Swain Email & Phone Number
Experience Design Researcher at FM Global
at
FM Global
1 work email found
@fmglobal.com
2 phones found area 866 and 855
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Experience Design Researcher at FM Global
Location
Concord, Massachusetts, United States
Company size
Who is Adam Swain? Overview
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Quick answer
Adam Swain is listed as Experience Design Researcher at FM Global at FM Global, a company with 365 employees, based in Concord, Massachusetts, United States. AeroLeads shows a work email signal at fmglobal.com, phone signal with area code 866, 855, and a matched LinkedIn profile for Adam Swain.
Adam Swain previously worked as Principal Experience Design Researcher at Fm Global and Experience Design Researcher at Fm Global. Adam Swain holds Master’S Degree, Human Factors In Information Design, Cumulative Gpa: 3.88 from Bentley University.
Company email context
Email format at FM Global
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{first}.{last}@fmglobal.com
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Profile bio
About Adam Swain
I specialize in user-centric concept development and iterative prototype testing and refinement. With a strong academic background and significant professional experience, I am a capable practitioner of most popular User Experience Research methods. In addition to this core competence, I possess strong communication skills and a seasoned understanding of the tension between business needs, user needs and institutional constraints.
Listed skills include Product Management, Microsoft Office, Project Management, Requirements Gathering, and 12 others.
Current workplace
Adam Swain's current company
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7 roles
Adam Swain work experience
A career timeline built from the work history available for this profile.
Experience Design Researcher
Mar 2021 - Feb 2022
User Experience Consultant
- Conducting a user-centered redesign of the ButcherBox Customer Support software suite. The research component of this process has been conducted as a context of use analysis and has included the following activities:
- Audit of the Customer Support new-hire training program
- 1:1 interviews with front-line Customer Support representatives, Customer Support managers and other internal stakeholders
- Quantitative analysis of Customer Support ticket volumes, average handle times and CSAT scores
- Workflow documentation After conducting this research, I illustrated my recommendations for an ideal Customer Support Dashboard with a wireframe prototype.
Nov 2020 - Mar 2021
User Experience Researcher
- Conducted research focused on the Constant Contact Email Marketing and Social Media Marketing platforms, with particular focus on the WYSIWYG email editing tool.
- Independently designed, executed and analyzed formative and summative usability tests, contextual inquiries, surveys, focus groups, interviews, card sorts and heuristic reviews. For each study, created research reports.
- Worked extensively with remote and asynchronous research tools such as UserTesting, SurveyMonkey, Amazon Mechanical Turk and Optimal Workshop.
Sep 2014 - Sep 2016
Ux Research Intern
Jul 2014 - Sep 2014
Product Manager
- Rapidly promoted from Associate Product Manger to Product Manager.
- Performed multiple in-person and remote usability tests.
- Managed redesign of Maker registration funnel and listing creation flow, resulting in a 60% increase in registered Makers and 105% increase in site content.
Jul 2012 - Nov 2013
Fixed Income Specialist
- Promoted from Financial Representative to Fixed Income Specialist.
- Daily interaction with Fidelity clients delivering investment advice, handling the full spectrum of customer inquires and processing securities transactions.
Aug 2009 - Sep 2011
2 education records
Adam Swain education
Master’S Degree, Human Factors In Information Design, Cumulative Gpa: 3.88
Bachelor'S Degree, Political Science
FAQ
Frequently asked questions about Adam Swain
Quick answers generated from the profile data available on this page.
What company does Adam Swain work for?
Adam Swain works for FM Global.
What is Adam Swain's role at FM Global?
Adam Swain is listed as Experience Design Researcher at FM Global at FM Global.
What is Adam Swain's email address?
AeroLeads has found 1 work email signal at @fmglobal.com for Adam Swain at FM Global.
What is Adam Swain's phone number?
AeroLeads has found 2 phone signal(s) with area code 866, 855 for Adam Swain at FM Global.
Where is Adam Swain based?
Adam Swain is based in Concord, Massachusetts, United States while working with FM Global.
What companies has Adam Swain worked for?
Adam Swain has worked for Fm Global, Butcherbox, Constant Contact, Custommade Ventures, and Fidelity Investments.
How can I contact Adam Swain?
You can use AeroLeads to view verified contact signals for Adam Swain at FM Global, including work email, phone, and LinkedIn data when available.
What schools did Adam Swain attend?
Adam Swain holds Master’S Degree, Human Factors In Information Design, Cumulative Gpa: 3.88 from Bentley University.
What skills is Adam Swain known for?
Adam Swain is listed with skills including Product Management, Microsoft Office, Project Management, Requirements Gathering, User Experience, Information Design, User Research, and Persona.
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