Ahter Ece Mutluer Email & Phone Number

Managing and coordinating more than 25 projects simultaneously within an accounting-based app's onboarding process.▪ Demonstrated leadership skills by collaborating with cross-functional teams to deliver complex projects on schedule▪ Utilized effective planning, resource allocation, and risk mitigation strategies to ensure project success▪ Collaborated with stakeholders to define project scope, objectives, and deliverables, aligning them with strategic goals and client expectations▪ Monitored project progress, identified potential issues, and implemented proactive corrective actions▪ Achieved a high project success rate and maintained high client satisfaction through diligent monitoring and effective problem-solving.

Professional Customer Success Manager with extensive experience in optimizing Chatbots for various channels, including Webchat, WhatsApp, and IG. ▪ Established and maintained relationships with Renault & Dacia Turkey to provide exceptional customer service and solutions to any issues, resulting in a consistently high satisfaction rate▪ Conducted regular check-ins with customers to ensure their needs are being met and exceededMentored and provided client-focused training to a newcomer in onboarding▪ Designed a chatbot for IGA company's accessibility project targeting individuals with disabilitiesDeveloped a Chatbot that enhances brand operations by performing ticket viewing and updating functionalities within the Teams channel▪ Led a project that adapted from NLP-type AI (Dialogflow) to Open AI (ChatGPT) and presented the demo version to Microsoft company and its business partners.

İstanbul, Türkiye

▪ Facilitated direct communication with brand stakeholders via frequent mail flows and meetings to ensure the chatbot's user experience was aligned with brand standards.▪ Analyzed data to generate comprehensive reports for clients to monitor user engagement and optimize performance.▪ Developed use case scenarios and presented concepts to clients to enhance processes, user experience, and data flows.▪ Conducted live customer support, actively listening to complaints, proposing alternative scenarios, and resolving issues using data-driven approaches.

▪ Spearheaded several Proofs of Concepts (PoCs) across multiple companies.▪ Identified and curated frequently asked customer data to train AI models using Dialogflow.▪ Designed and tested conversational flows for chatbots on various desktop and mobile platforms.▪ Completed training in Customer Journey Mapping.▪ Wrote a blog on Instagram automation with AI-powered virtual assistants, which can be found here: https://www.mindbehind.com/blog/evolve-your-business-with-instagram-dm-automation.▪ Devoted focus to enhancing customer experience for AVIS.

Bachelor, Philosophy

Activities and Societies: A member of METU DanceSport Club. A licensed athlete of METU Sports Club (DanceSport – Standard Ballroom Dance).

International Exchange Student, Philosophy

International Exchange Student with Erasmus+ Program

High School Diploma, Math And Sciences

Activities and Societies: Choir Member Theatre Club