WAN Troubleshooting and Monitoring1. Monitor Network Performance • Troubleshoot and monitor both WAN activities.• Resolve network-related issues proactively.• Prioritize Issues: Establish a priority system for issues to streamline troubleshooting efforts, focusing on critical problems first.2. Vendor Communication and Coordination • Communicate with ISPs and hardware vendors to identify and resolve issues.• Engage third-party vendors for field engineer visits as necessary.• Coordinate with the COLO provider for issues related to devices in COLO.• Maintain clear records of all interactions with vendors and service providers to create a comprehensive knowledge base for future reference.3. Issue Escalation and follow-up • Escalate cases to senior team members when needed.• Follow up with vendors to ensure timely resolution of issues.• Feedback Loop: Implement a feedback mechanism to gather insights from team members after issue resolution, facilitating continuous process improvement.4. Configuration and Upgrades • Perform basic configuration changes as required.• Upgrade the IOS of network devices as part of routine maintenance.• Regularly train team members on the latest network technologies and troubleshooting techniques to enhance overall efficiency and skill sets.5. Joint Troubleshooting • Arrange joint troubleshooting sessions with customers and vendors when necessary.• Schedule periodic reviews of network performance and vendor relationships to identify areas for enhancement and ensure ongoing service quality.6. Monitoring Tools • Monitor the status of Access Points on Meraki to ensure optimal performance.