Ahtesham Fazil Email & Phone Number

Rawalpindi, Pk

Rawalpindi

Lahore, Punjab, Pakistan

Responsible for Office 365 services and deliveries to all. Deployed solution performed email and data migrations Create and modify scripts or applications to perform tasks.o Active Directory, Office 365, Group Policy, DNS, DHCP, ADFS, Antivirus Server, Power Shell, DUO, MFA, FortiClient, VPN, Azure AD, and Exchange.o Office 365 administration.o Office 365 AD and email migration.o SharePoint and One drive Administration.o Teams’ administration.o Security and Compliance administration. Advance Threat Protection ATP.o IP phones like PBX, Star to star, and Avaya administration.o Responsible for smooth Office 365 operations, including on-premises migrations and customer onboarding.o Administer and support an enterprise-level Microsoft Exchange infrastructure.o Responsible to Implement Intune with Co management, Hybrid Ad joined and Azure AD Joined Devices.o Responsible for Application and polices deployment with Intune device management.o Documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.o Responsible for Syncing AD users with AAD sync tool and fix all sync errors.o Strong understanding for Licenses p1, p2 mobility and security E3, E5.o Provide remote support to end-users with email issue like Archiving, RMM policies.o Managing, securing, and troubleshooting office 365 and client computerso Implementing Federation Services and Single Sign-On (SSO).o Providing training to users on how to use Office 365 effectivelyo Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected.

Johar Town Lahore, Pakistan

Coordinate with the Chinese team regarding website development projects. Worked on On-prim exchange in 2010,2013 and 2016. worked on O365 administration.● Hire and Manage SEO Team for the Optimization of our Business sites on different search engines.● Make Plans for IT-related enhancements and deployments of the network.● Manage Wide Area Networks, Local Area Networks, VPN, Linux, and Windows Servers.● Setting up and administration of Apache, Squid, MySQL, and Postfix on Linux servers.● Have worked on Hyper-V, Virtual Box, VMware, and Esxi Server.● Responsible for upgrading/patching the Linux kernel, Windows, and applications.● MySQL Master, Slave & Master-Master replication.● Working with AWS, EC2, and Amazon S3 Servers.● Manager and troubleshoot CentOS base Gaming servers, Game menu, and WHM server. ● Manage, maintain and update onsite and customer site copiers, printers, and pc servers. ● Maintain server, upgrade, and secure, system backups and disaster recovery preparation. ● Manage the entire purchase of inventory related to hardware, software, and other IT supplies.● Manage and configure the Gaming server and Pubwin server of all 5 branches.● Follow up with Branch executives to ensure their IT systems are fully functional after troubleshooting.

Multan Road, Lahore, Pakistan

Diagnose and troubleshoot technical issues, including account setup and network configuration.● Ask customers targeted questions to quickly understand the root of the problem.● Track computer system issues through to resolution, within agreed time limits.● Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.● Refer to internal databases or external resources to provide accurate tech solutions.● Ensure all issues are properly logged.● Prioritize and manage several open issues at one time.● Follow up with clients to ensure their IT systems are fully functional after troubleshooting.● Cctv and IP cameras installation, diagnose problems.● Document technical knowledge in the form of notes and manuals. ● Develop and maintain vendor relations. ● Inform senior staff about industry innovations and recommend relevant upgrades. ● Collection of IT usage statistics. ● Providing recommendations when it comes to improving the organization’s IT systems. ● Configuration and installation of IT solutions. ● Assisting co-workers with everyday IT needs. ● Setting up new users and management of security, passwords, and backup.