In my role as a Desktop Support Engineer, I focus on maintaining efficient IT operations and delivering top-notch support to end-users. I work to resolve a range of technical issues across desktops, laptops, and networked systems to ensure consistent performance and user satisfaction.Key Responsibilities:Technical Troubleshooting & Support: Diagnose and resolve software, hardware, and network issues to minimize user downtime. Skilled in handling common issues related to Windows OS, network connectivity, and application errors.User Account & System Management: Manage user accounts, permissions, and system configurations on Windows platforms, ensuring secure and smooth access for all employees.Network Support: Provide basic network troubleshooting, including IP configuration, VPN setup, and connectivity support to maintain seamless network operations.Customer-Focused Problem Solving: Deliver friendly, clear communication when assisting users, helping them understand and resolve issues efficiently while fostering a positive support experience.Key Achievements:Reduced average issue resolution time by implementing a more effective ticket prioritization system.Improved first-contact resolution rate by 20% by developing knowledge base resources and self-service tools.Contributed to a system upgrade project, streamlining user account migration and minimizing disruptions.I aim to continue enhancing my skills in desktop support, IT troubleshooting, and network management to deliver the best service to users and add value to my team.

Health Care Support

Medical Billings, US Healthcare process, CRM

I Am Working as salesforce intern in croma campushaving working on both the Administrator and Developer.I am creating custom object Custom Felid , Workflows, Process Builder, Flows, Automation Approval Process. Proficiency In SAFDC configurations Related to the Data. Modeling, Data Security, (Create User management, Assign Profile , Permission Set , OWD). Creating Apex Classes Or Custom Logic (Standard Controller, Custom Controller, Extension Controller) With CreatingVisual Force Pages. Writing Apex Trigger Based on the Business logic , DML , SOQL ,SOSL Queries. Strong Knowledge of Batch Apex , Schedule Apex And Future Apex and Writing Test Class for generating code coverage. Knowledge in Integration (Web Services call out using rest Apex). Knowledge of Lightning Web Component.

Managing all events held in Integral University