Center Centre empowers leaders to elevate products and services through UX Research, Strategy, Metrics, Security, and Design.As a Digital Media Specialist, I support this mission by:*Managing weekly editorial tasks, including video editing (YouTube), moderating 4+ online sessions, and executing 10+ email marketing campaigns weekly, all aimed at driving program engagement and increasing sales.*Strategically planning event calendars and implementing 4 targeted social media campaigns across platforms such as Mighty Networks and LinkedIn.*Leading the recruitment and training of new fellows, including creating the company’s first Role Transition Documentation to ensure smooth onboarding and sustained team success.

As a Customer Service Representative at Metro by T-Mobile, I assist customers in finding the best deals tailored to their specific needs. I effectively communicated the benefits and features of different phone models, guiding customers toward the most suitable options. With a strong problem-solving mindset, I successfully resolved various customer issues and provided troubleshooting support to ensure their satisfaction.Key Responsibilities * Effectively communicated features, benefits, and promotions of various phone models, resulting in a 20% increase in upsell conversions.* Identified and resolved customer issues, achieving a 95% customer satisfaction rate through active listening and problem-solving.* Conducted troubleshooting for technical issues, successfully resolving 90% of cases on first contact, leading to reduced follow-up requests.* Collaborated with team members to meet and exceed sales goals, contributing to 85% of monthly sales targets while maintaining high customer retention.

The Cellulose Insulation Manufacturers Association (CIMA) is a trade association that represents and advocates for the cellulose insulation industry. Through education, advocacy, and industry collaboration, CIMA plays a crucial role in advancing sustainable building practices and highlighting the benefits of cellulose insulation in the insulation industry.* Created weekly social media content to drive user interaction and enhance brand presence with a 115% organic growth in impressions and 131% of engagement rate.* Scheduled, coordinated, and optimized content across 4 platforms, ensuring consistent messaging and brand voice.* Monitored and analyzed social media metrics to identify trends, optimize performance, and refine content strategy.* Determined the most opportune posting times for maximum impact, leveraging timing analysis.

* Chosen as one of only 145 high-achieving New York City students for a prestigious career development program. This program provides me with invaluable access to a variety of career opportunities, professional networks, and college preparation resources that will help me achieve my career goals and aspirations.* Builded my skills and knowledge, expand my network, and gain valuable experience that will help me stand out in the competitive job market.

Echokids is dedicated to providing music lessons through a unique curriculum inspired by Montessori, Suzuki, and Kodály methods, making learning fun for individuals aged 0-18.*Developed collaboration, editing, and graphic design skills through 10+ creative projects, contributing to a 15% improvement in team efficiency.*Created engaging content and visuals for 6+ editions of the newsletter, increasing parent and educator engagement by 10%.*Learned to write compelling copy, source relevant images, and use Canva and Adobe Creative Suite to create layouts that led to a 25% increase in readership.*Contributed to the Echokids' Instagram page by writing captions and maintaining brand consistency, helping grow the follower base by 8%.*Gained a diverse set of skills in content creation, design, and social media management, resulting in a 15% increase in overall engagement across platforms.

Alpha Phi Omega (APO) is a co-ed collegiate service fraternity with a mission to develop leadership, promote friendship, and provide service to humanity.*Elected to the Executive Board of the fraternity, leading the planning of the annual recruitment week, resulting in a 15% increase in new member enrollment.*Supervised chapter and officers, collaborating on 10+ fellowship events, meetings, banquets, and alumni gatherings, contributing to a 20% increase in chapter engagement.*Maintained communication among 100+ chapter members by mediating executive board meetings and updating social media platforms, leading to a 10% improvement in internal communication.*Hosted 5+ presentations and leadership sessions with other officers, promoting the three pillars of leadership, service, and friendship, increasing member participation by 15%.

As an intern at Paragon One, a leading career development platform that partners with top companies such as Facebook, I had the unique opportunity to gain valuable experience in the field of data collection and analysis, focusing on social media influencers in the beauty industry, which is a rapidly growing and highly influential sector.*Worked closely with my team to collect and analyze data on 50+ social media influencers in the beauty industry, focusing on their impact and reach.* Conducted extensive research to identify key influencers, tracking their social media activity and analyzing engagement metrics (e.g., likes, comments, shares), leading to a 20% increase in influencer campaign efficiency.* Utilized industry-standard tools such as social media listening and sentiment analysis, improving data accuracy by 30%, and ensuring findings were actionable for marketing strategies.