Alexander Hudson Email and Phone Number

• Responsible for overseeing day-to-day branch operations as acting supervisor, conducting breakout meeting prior to each shift start• Maintained a fleet of 235+ vehicles, performing regular inspections on each to meet all safety standards and to ensure cleanliness for every customer, making corrections and holding service agents accountable when necessary• Provided excellent and friendly customer service to every guest and exceeded corporate goals• Reviewed income statement and… Show more • Responsible for overseeing day-to-day branch operations as acting supervisor, conducting breakout meeting prior to each shift start• Maintained a fleet of 235+ vehicles, performing regular inspections on each to meet all safety standards and to ensure cleanliness for every customer, making corrections and holding service agents accountable when necessary• Provided excellent and friendly customer service to every guest and exceeded corporate goals• Reviewed income statement and expenses to generate revenue and decrease costs • Attended ‘Best of the Best’ in January 2019 for recording top sales and maintained top sales since hire Show less

• Delivered world-class Guest service as a representative of Epcot and The Walt Disney Company• Provided a multitude of services for Guests including answering questions while utilizing strong personal property knowledge, troubleshooting My Disney Experience account issues, making dining and FastPass+ reservations, providing accommodations for Guests with disabilities, offering foreign language assistance, and partnering with Park Operations to deliver a seamless park… Show more • Delivered world-class Guest service as a representative of Epcot and The Walt Disney Company• Provided a multitude of services for Guests including answering questions while utilizing strong personal property knowledge, troubleshooting My Disney Experience account issues, making dining and FastPass+ reservations, providing accommodations for Guests with disabilities, offering foreign language assistance, and partnering with Park Operations to deliver a seamless park experience• Responded to Guest concerns and effectively utilize quick problem-solving skills to provide the appropriate recovery necessary to immediately rectify situations and create a positive experience for all Guests• Mastered computer system usage of programs including CastApp, LILO, MAGIC, Automated Ticketing System (ATS), Handheld Entitlement and Recovery Application (HERA), White Rabbit, PHIL, MIKE III, and A La Carte Show less

• Operated TouchPoint sensors at Main Entrance and International Gateway• Greeted all guests who entered the park and validated tickets• Monitored guest flow exiting the park, ensuring alcoholic beverages remained within the park• Supported a Coordinator in the opening and closing of TouchPoints• Maintained appropriate safety standards and assisted with guest crowd control• Assisted Guest Relations with TouchPoint failures and guest questions

• Handled administrative duties with the University and the National office• Led an executive committee of 11 members to oversee chapter operations• Prepared presentations weekly, and conducted rituals throughout the year• Assisted in controlling finances of the chapter• Organized and transported student-members to out-of-state conferences• Acted as the figure-head and liaison for the chapter and other parties