Ammar H. Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma, United States

- Lead and manage a dedicated team to ensure seamless integration of banks into BanOnIT Bankers Private Cloud IT infrastructure, ensuring adherence to project timelines and budget constraints.- Facilitate the management and progress of projects for both new and existing clients, ensuring effective communication and collaboration among team members and stakeholders.- Scope projects for clients, providing expert consulting and guidance on new services and solutions, aligning with client requirements and objectives.- Collaborate closely with cross-functional teams within BankOnIT to drive continuous growth and optimization of the client experience, leveraging internal resources and expertise.- Conduct on-site visits to client locations to oversee and ensure smooth transitions onto the BankOnIT platform, addressing any concerns or issues to guarantee customer satisfaction and project success.- Foster strong relationships with clients, conducting regular meetings with stakeholders, including C-Level Executives, to understand their requirements, address concerns, and align project objectives with business goals.

-Identify plans and resources required to meet project goals and objectives.-Plan, design, and schedule phases for large projects.-Manage and implement various projects through the IT tools in the market from procurement to commission.-Oversee complex IT projects being implemented for financial institutions such as, core & data migration, network infrastructure redesign, instituting merge, circuit related items…etc and more.-Maintaining project timeframes, budgeting estimates and status reports and engage stakeholders (including C-level executives)-Work with financial vendors on behalf of our clients like Fiserv, FIS, IBT, JackHenry, Finastra, Wolter Kluwer, NBS, CSI, and many more-Coordinate project team members and develop schedules and individual responsibilities-Implement IT strategies that deliver projects on schedule and within budget-Use project management tools to track project performance and schedule adherence-Conduct risk assessments for projects, and test before and after critical tasks are executed -Organize meetings to discuss project goals and progress -Plan, Implement, and Manage the implementation of bringing banks into BankOnIT's IT platform and all of its related tasks. -Manage the execution phase onsite when a new bank is being integrated and all the working hands within the project (between 5-15 technicians depending on the bank's size)-Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.-Source, vette, Negotiate and manage third-party proposals related to project deliverables.-Analyze project performance data to identify areas of improvement.

Oklahoma, United States

1. Supervise help desk technician’s daily activities ensuring timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals.2. Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. Train staff in new and existing procedures and develop work schedules.3. Document, track, and report on software and hardware malfunctions; enter detailed description of user’s problems in an assigned database; and prioritize requests and label according to established procedures.4. Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.5. Proactively identify process improvement opportunities, including end-user training tools and documentation.6. Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.7. Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.8. Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.9. Perform related duties as assigned - including on call duties.

Oklahoma City Metropolitan Area

I was tasked to take over the inventory and configuration department and its duties temporarily while in transition between managers. I have accomplished great outcomes for the department which has been acknowledged by receiving 3 RISE-Outcome coins in leadership. It has been a great opportunity to work with various teams, expand my knowledge and understanding on how the company runs from the service delivery aspect. The outcome of this role resulted in my recognition as the Employee of the Month - February 2022.•Supervised day to day responsibilities of shipping receiving, inventory, and configuration functionsCommunicate with clients regarding new equipment orders•Served as an escalation point with regards to inventory or configuration items•Held regular meetings with the configuration and inventory team•Worked with Build Room technicians to ensure adherence to departmental and company standards with regard to the execution of their jobs.•Compiled inventory reports and furnish to management upon request•Managed inventory levels to ensure business needs can be met•Regularly met with Project Management to understand inventory needs and provision equipment from inventory.•Received and Checked-in inventory as it arrives from various carriers.•Checked-out inventory to technical staff as needed ensuring adequate quantity remains and reordering as needed•Kept inventory counts in all locations as well as ordering thresholds.•Coordinated purchases with the Purchasing Department.•Supervised and assisted as necessary to facilitate hardware disassembly for destruction and recycling purposes.•Coordinated destruction and recycling programs for decommissioned hardware.•Organized stock rooms periodically.•Communicated with technicians, supervisors, managers, vendors, and clients with regard to inventory-related tasks.•Performed related work as required.

Oklahoma City, Oklahoma, United States

- I was awarded 4 RISE coins as a token of recognition for my hard work and achievements at the company while I was at this position. -Provided technical software, hardware and network problem resolution to clients by performing question / problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.-Assisted less experienced technicians with technical problems they encounter.-Clearly communicated technical solutions in a user-friendly, professional manner, assist junior and senior technicians.-Follow defined procedures and policies to resolve recurring tasks.-Took escalated cases as a senior technician on more sensitive or complex problems.-Performed related work as required. -Performed technical diagnostics on both Windows Server 2008/2012/2016 OS and Windows 10 OS. -Assisted in maintaining Exchange Servers and all related tasks for the company's clients.-Performed OnCall duties as work required. OnCall lasts for 7 days at a time.

Owned and operated a small local Cajun seafood restaurant in Bethany, OK. This journey was one of the most adventurous and challenging times of my career.

Columbus, Ohio Metropolitan Area

In this position I worked on many projects and tasks as needed. The main objective was that I was part of the refresher project to upgrade servers: from Windows Server 2008/2012/R2 to Windows 2016, RHEL 5.X to RHEL 7.X, and VMWare ESXi, vSphere, vCenter…etc. As well as upgrading Windows OS from Windows 7/8 to Windows 10, including VDIs, and Terminal Servers Environment. Assisted various IT teams within the organization: Helpdesk, Computing/System Infrastructure.

Oklahoma, United States

In the position, I assisted many attorneys in managing their dockets, drafting, arbitration, and filings for Oklahoma, and California civil lawsuits. I assisted in negotiating better settlement terms for our clients. I assisted in creating a collaborative relationship with opposing counsel. I assisted in saving our clients millions of dollars in settling their credit card debt.

Oklahoma City, Oklahoma, United States

In this position, I assisted customers in purchasing the right plan with the right device for their needs. I maintained an excellent relationship with the customers which led to dominating 75% of the entire store sales by me. I accomplished reaching the EXTRA MILE for the customers.

Oklahoma City Metropolitan Area

I worked and managed many gas stations around the states throughout my time as a college student. These various positions taught me the backbone of retail and business.

Oklahoma City, Oklahoma, United States

Bachelor Of Business Administration - Bba, Management Information Systems And Services, 4

Activities and Societies: Continuing my higher education at Langston has been an outstanding experience; Was awarded the Zarrow Foundation.

Associate'S Degree, Business Administration And Management, General, 3.5

Activities and Societies: Enjoyed this school to the fullest; not only academically but professionally; Worked in the advising office.

High School Diploma, 3.86

I attended this school as an exchange student which was one of the best experiences I’ve had my entire life. It was a golden opportunity.

High School Diploma

Completed a full academic year in the US as an exchange Student and a participant of the YES program scholarship where I lived.

Access Program, English Language And Literature, General

Completed the ACCESS program scholarship to study English for a full academic year. This program prepared me to achieve milestone which.

Leadership Development Program - 2022, Information Technology

Activities and Societies: Materials/Books: 5 Dysfunctions of Team Ideal Team Player Measure What MattersIn this program, we’ve learned how.