Responsible for delivering scalable and holistic HR services to a wide range of clients across various industries and states, catering to both onsite and remote settings. This includes establishing HR infrastructure for new and existing businesses, as well as facilitating HRIS system integration to automate transactional work and eliminate the need for paper files. I conduct needs analysis and compliance audits to identify noncompliant practices and recommend best practices for improvement. Additionally, I lead program management initiatives and foster collaborative, cross-functional relationships across the organization. Furthermore, I am dedicated to developing and influencing a positive organizational culture that strengthens competitive advantage through the adoption and application of company values. Standalone services include strategic planning and resource management, talent development and succession planning, total rewards program design and administration, employee benefits, talent acquisition and candidate experience enhancement, advocacy and accountability for DEIB initiatives, risk mitigation and compliance oversight, performance management and feedback facilitation, employee relations management, executive and leadership coaching, handbook and policy development and maintenance, training and development program design, talent life cycle planning and development, HRIS optimization, automation, and management, and crisis management planning.

As a strategic HR advisor, successfully guided human capital initiatives across six divisions in three states, resulting in enhanced work relationships, increased morale, heightened productivity, and improved employee retention. Proficiently resolved complex employee relations issues through thorough investigations and collaborative efforts with HR teams. Delivered impactful solutions, including succession planning, performance calibration, development programs, assessments, engagement survey follow-up, DEIB initiatives, and leadership facilitation. Unfortunately, this role concluded due to a significant workforce reduction attributed to the housing market decline.

As Head of People at ILIA, demonstrated agile and creative problem-solving during a period of rapid exponential growth. A primary focus was ensuring pandemic compliance, achieved through the automation of manual processes and the implementation of an interactive performance review system that reduced completion time from two months to two weeks while elevating feedback quality. Contributed to the crafting of a compelling narrative that defined ILIA's core values in alignment with the business's competitive advantage. This role concluded due to ILIA’s acquisition by Clarins.

Drove the rapid growth of three divisions and four West Coast offices by implementing scalable HR solutions, including ADP Workforce Now as the HRIS and Concur for expense management. Streamlined operational processes, modernized data structures, and enhanced reporting capabilities to support organizational scalability. Saved $30K within the first month by identifying premium billing errors and optimizing vendor contracts. Revamped the benefits package, reducing employee premiums by $150-200 per pay period, boosting retention, and enhancing competitiveness. Developed comprehensive job descriptions, review metrics, and an onboarding program, doubling headcount within twelve months while fostering employee satisfaction and engagement.

Account manager and HRBP for clients with complex HR needs, including Union, Retiree, LOA, and COBRA populations, ensuring exceptional service delivery and compliance. Led a team of remote employees across the US and India, leveraging critical thinking and root cause analysis to resolve system errors efficiently. Strengthened client satisfaction and retention by repairing strained relationships and delivering tailored solutions. Contributed to operational success in a dynamic, cross-functional environment.

Delivered comprehensive HR services to six national clients across diverse industries, focusing on performance management and progressive fact-finding strategies. Played a key role in navigating a complex acquisition process by promoting transparency, mitigating employee concerns, and maintaining trust. Strengthened client relationships by delivering tailored solutions and consistently driving value in dynamic, high-pressure environments.

Utilized HR expertise and HRIS training in a cross-functional role to improve HR-IT communication and streamline client support. Achieved accelerated results by managing configurations for five clients within six months, surpassing the typical one-year timeline. Expanded responsibilities by leading client calls and providing strategic support in the absence of the account manager.

Proactively engaged in the learning culture and served in multiple capacities within the DBA GHRO team. Resolved complex employee inquiries, administered employee benefits, and served on the 401(k) committee. Transitioned into a leadership role within six months as the primary employee contact, conducting new hire orientations and leading on-site training, including union awareness. Chaired the wellness committee, driving philanthropic initiatives that enhanced employee engagement and strengthened workplace culture.

Progressive management of onboarding, exits, payroll transactions, benefits administration, time tracking, and performance appraisals while supporting compensation analysis and employee relations. Led file digitization and ensured payroll and HR system accuracy through cross-functional collaboration.

As a youth counselor, I provided resources, guidance, and support to help transitioning youth overcome emotional and behavioral challenges. This included developing and enforcing individualized treatment plans with social workers and probation officers, assisting with schoolwork and academic development, preparing meals, and coaching youth on meal preparation. I also monitored household budgets, assisted with medication administration and maintenance, and worked with social workers to develop behavioral guidelines tailored to meet the individual needs of each youth.