Avp, Technology Operations & Deductible Systems
CurrentResponsible for assessing corporate IT projects for impact to GRS & Sompo International North American operations with a focus on financials and claims “White Glove Service” operations. Functioned as solution architect and lead analyst for various custom-built applications to improve operational efficiencies and effectiveness. Managed a team of consultants for both production support and project development.• Functioned as the Solution Architect, SME, and lead Business Analyst for the development and implementation for custom designed Deductible Billing System - a multi-layered deductible billing system to handle all 3rd party deductibles (coverage, policy, “basket”) and ULAE to include integration of offset financials into corporate financial application (FSCD).• Lead Business solutions architect and Lead Analyst for the implementation of complete managed services operations for Sompo Home Office Canadian Branch – responsible for claims data integration, policy and claims conversion, & reporting (operational/management, statistical – OSFI, GISA, GAA)• Conducted requirement gathering sessions with business users, specifically for requirements related to financial transactions, integration, and conversion.• Managed all GRS Claim and Finance projects including all claims TPA related projects.• Responsible for the design, enhancement, testing and support of all GRS data extracts to third party vendors (ex. RMIS providers) including implementation of additional security procedures• Supported strategic global expansion to include development of claim handling, claim funding, and financials workflows including reinsurance. • Worked with IT development team to ensure proper development of reports and facilitated discussions with stakeholders to discussion implementation issues and requirement modifications.• Reviewed and resolved all testing defects by coordinating with Business Stakeholders and IT development team to ensure appropriateness of resolutions.