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Caring Leader, empathetic, Lead by example, emotional intelligence, Expert in complex business transformation, improving efficiency, scalability. Excel in simplifying complex scenarios100+ projects/programs/portfolio management with 50+ customers (financial, utilities, government, health) across the US, Canada, and Europe to deliver Azure Migration complex programs, Business transformation, security, Azure cloud Modernization, Hybrid cloud foundation/management, Windows 10 migrations, SCCM, Sentinel, Azure Information Protection, Public Key infrastructure, Kusto, Windows Defender, Flow, Power BI,..etc

Ontario based services company.

Managed multiple projects deploying WLAN managed through Cloud Computing (Meraki), Video services - CMTS, Prime Network, Prime Performance Manager, Proof of Concept, ticketing service platforms and network optimization service with Service providers within Canada and US.Planned and executed plan with subject matter expert to test migration in customer lab in coordination with Operations team and process integrated for the service provider environment and organization.Facilitated subcontractor agreements set up, assessment and negotiations to meet scope, schedule and cost.Planned an extensive tasks and workshops to collaborate related to design with customer and partners in coordination with subject matter experts per technology within scope.Utilized Microsoft Project and smart-sheet tools to build schedules and assign tasks within team, customer and partners’ monitored Vs baseline schedule set at the beginning of the project.Forecasted resources and delivered through a team of subject matter experts and NCE s (remote and local) over the globe and subcontractor at different time zones timely with high customer satisfaction.Delivered timely financial revenue as per forecast, controlled cost forecast and delivering change requests to customer based on deviations from scope, time or cost base line.Managed governance for executive communication for delivery and account executives through; Weekly executive updates, Quarter Business review meetings, steering committees, Monthly report, Quarterly Change Management report and Risk Register.Archived deliverable s and Project communication and support documents through DCP – Delivery Collaboration portal – Cisco s Web based Archive tool.Created a formal document explaining cost deviations and root cause analysis and expected budget required to recover the deviation for approval by delivery manager for internal deviations and related customer scope deviations.

Assisted service provider and public safety users/agencies delivering network expansion and upgrading radio features.Managed Multi projects in different locations( Province of Nova Scotia, Province of Prince Edward Island, Province New Brunswick, Cape Breton) with High customer and end customer satisfaction.Managing local team for day to day tasks/activities.Estimated effort costs and resource requirements and incorporate that into project plan.Performed gap analysis, define functional and non-functional system requirement to meet customer expectations from fleetmap requirements and radio programming.Delivered timely financial revenue as per forecast, controlled cost forecast and delivering change requests to customer based on deviations from scope, time or cost base line.Created working groups and productive environment in which team members can work together as an efficient team.Monitored, measured and reported on specific project status to senior business leadership.Delivered timely financial revenue as per forecast, controlled cost forecast and delivering change requests to customer based on deviations from scope, time or cost base line.Conducted day-to-day team follow-ups, weekly meetings, and gate reviews to discuss project progress, overcome issues and challenges and assure overall team alignment.Developed business process through formal documentation to reduce errors.Assessed new requirements, reported any project creep and ensured change management process is followed and documented.Interfaced with external vendors and consultants to deliver requirements on time and within agreed scope.Worked with Engineers and System technologist to produce workable migration Method of procedure and plan indicating risks and mitigation plans/response required.

Managed scoping and delivery of High level design and Full Detailed design for 3 Mega green field Data Centers that were planned to be the future business of Cloud Computing within service provider EBU services and internal IT Services.managed to satisfy customer requirements with close collaboration with Business Unit and Account team that lead to Implementation phase expansion.Delivered a structure cabling document outline the implementation guidelines for the passive part (Cables, cabinets,..)Also managed to show value related to the Architecture management office in delivering the business requirements, Charter, Architecture review board, Process, Communication plan, Change management, transformation guidelines, logical and conceptual Architecture delivered by a team of consultants.

With the Consistent trust of Cisco Delivery management, requested to lead the Program upon a serious escalation from service provider for the Core project delay.managed to re organize the teams and deliverable and clarify the dependencies from all stakeholders and exceeded expectation by successfully closing the project within 2 month including Ramadan Maintenance down time activity and travel between 2 cities-1000km apart with great support from teams and management turned the escalation to customer loyalty 5 (Max score) which supported business expansion for future phase.For the Access Project , Managed to point out the main 2 bottle necks of the project delivery and guided customer and partners for ways of resolution that led to expediting the project closure dates and avoid dissatisfaction of customer.

Worked in the following projects;1.Enterprise "EMAAR" King Abdullah Economic City as a Program Manager:gained Cisco trust to lead the 3rd biggest project in EMEAR Region after 1 month of employment and leading internal and external executive steering committee which was later published as a template to be used all over Cisco teams.This was the first smart city model in KSA which was aimed to be pilot for future cities within the region.Project Complexity includes 16 technologies " Data center, GPON, WLAN, security, Hosted Collaboration service HCS, IPTV, NGN, CPT, UCS, NMS, Optical, QNS, IPCC" in addition to integration with OSS"Oracle" and BSS"IBM" which increased the complexity of the delivery.In parallel and close sync, Cisco was requested to deliver consultancy services " Service creation support which includes; Business Discovery, Smart Services Identification and Selection, Smart Services Operations Model and Business Case, Detailed Smart Services ExecutionAlso Engineering service support which includes;Design Review, Technical Guidelines and Best Practices, Citywide Passive and Network Infrastructure DesignFor the consultancy we had to interface with CEO and VPs of Mobily to deliver the required deliverable successfully.Managed Project Governance among 3 external organizations " stakeholders; EMAAR, Mobily and SBM" and internally to ensure effective communication and control of different project phases and inter dependencies.Establishing projects Governance and standardizing Program management for Mega projects and sensitive customers for ICT infrastructure and consultation services for Marketing & Business strategy for Smart Cities for a leading Operator.

With a very professional Team & customer ,Successfully delivered 700 LTE sites in 5 months including Ramadan & Eid vacations and managed to find solutions for all Civil dependencies.Successfully achieved all Sales targets on monthly basis and the success in the LTE project facilitated the swap of All mobile broad band from Ericsson to NSN with more than 4200 sites Project scope in central region.Improving Cash collection process with the teams & customer with a more focus on close out .closely monitoring Monthly targets in terms of Sales & cash collection.Applying PMP & PMI standards in all Aspects of projects E2E.PMP trainer for NSN Project managers in all accounts & certified by NSN academy as a trainer .first course completed locally for 22 Project managers done in February 2013.1)Accomplished Planning, Executing, Monitoring, Controlling, and Closing of huge Mobile Broadband Provider - Telecommunications Infrastructure Projects across the MEA region as mentioned in the below projects list.2)Accelerating execution and successful closure of projects by Teamwork collaboration with Sales/PM/Product teams.3)Assuring projects success by working closely to the Customer and PM team for creating projects plan with clear and well defined timelines and deliverables.4)Supervising the installation and commissioning of NSNAccess Products: 2G /3G/LTE to deliver a high performance network quality to the end customers.5)Spearhead Installation and Commissioning of Mobile Operators services management of NSN products portfolio.6)Standardized Quality/SLA policy for the MEA Region and recognized as a consultant in Project management for different types of projects (Swap ,Trial ,Turn Key ,Events,..). 7)Conducting Customer / Partner Meetings & Negotiation across the MEA region in different projects.8)Positioning products and solutions to meet customer requirements by conducting requirement analyses, Proof of Concepts, Executive Briefings, and Customer presentations.

Expanded Buisness as project/Technical manager on Trial project that was an entry for a new customer Managed all phases of 2G/3G trial technical & implementation project (budgets of up to $0.7M). Consistently exceeded margin goals and client expectations throughout 6 month tenure.• Interfaced customer for customer management for all technical/operations aspects for NSN products & solutions including 2G/3G/W900 Refarming.• Control the Cost Baseline among the resource plan & partners services cost & maintain it regularly & alert deviations from the planed (NELLE, WTR)• Support sales/pre sales teams for new offers to customer (New RFQ).

Simplified & Led all phases of complex SWAP BSS & MW E2E project involving interdependencies including OSS & LBS technologies.• Adjusted solution to meet customer expectations plus Control the Cost Baseline among the resource plan & partners services cost , maintained regularly • Analyze future business needs in project and prepare the needed resources forecast• Plan the Roll out continuously based on custom clearance issues ,adjusting the freight to reduce cost & time.• Managing more than 40 engineers/Team leaders, sub cons +Interface customer contractual training/development plans plus Support in Suppliers Assessments to meet project requirements.• Support logistics team enhancing the lead times & delivery process & warehouse issues.Completed Full turnkey project scope (Site Acquisition, Civil Works & Telecom Implementation, Indoor Building Solution, Cell On Wheels) for the western region including roads & major city expansion 2G & 3G.• Streamlined Roll out with customer Manager + NSN MS + Core + Service suppliers (<40) to meet phase B delivery targets & resolve phase A challenges & Acceptance. • Delivered agreed services NI, Handover to Managed Service/customer .• resolved issues related to electricity and permits of Phase A.• Adjust practices by teams & partners & ensure documentation as per NSN process.• Managing more than 80 Managers/engineers/Team leaders, sub cons (<40).• Report the progress regularly as per Latest Cost/Sales Estimates.• Control Claim management & implement the change request process.Completed a Time driven project/event, producing an E2E service for more than 2Million pilgrims for hajj Event.• delivered agreed services (NI /MS) Service Level Agreement despite the continuous challenges from Sceco & Metro project (sites dismantle).• implemented scenarios to re route links for dismantled hub sites• Manage logistics & alert Equipment shortage ahead to meet the expectations agreed.

• influenced a small team of experts (<10) + Subcontractors to deliver 25 live sites with agreed feature list & Key Performance Indicator thresholds to meet customer expectations E2E.• Support all technical & sales discussion/targets• Controlled the project cost & resources in an optimized manner.• Establish good customer relationship.extreme focus & pressure from ALU management on the success due to the need to enter ALU 3G product back in the Middle East (Nortel Eq.) (No 3G for ALU at MEA at that time).-Achieved an excellent Sites performance and KPIs and all features testing passed successfully for HSDPA ,HSUPA ,…-Leading Technical issues & checking IOT support needed from other vendors .-ensure customer satisfaction and acceptance of the project from the services offered.

• Build up a new team of (<40) Engineers/Team leaders.• Delivered All 2G contract till invoicing (Monthly targets).• Exceeded expectations for the Asian Games Event as an O&M Manager for the 2G part for the Service Level Agreement , Reliability & stability of service scheduling tasks & resources within the events(Intelligent Network ,Operation Maintenance Center-radio ,Radio ,Cell On Wheels ,Indoor Building Solutions, Stadiums , Asian Village,...).• Expanded Sales expectations with new opportunities/contracts & claim management control (Variation orders).• Team/customer training plans.Supported customer training employees to manage network supervision.formulated the daily tasks & reporting technically to all departments in Qtel & Alcatel.Established a process for software migration & disaster recovery for all operation & maintenenance Center hardware .Reported regularly network key performance indicators .Guided all technical team for Edge & GPRS technology.

Supported a Roll out of swap for network GSM Base Stations from Motorola to Alcatel .interfaced with customer daily to manage routine maintenance activity .Administrated the Operation & maintenance center Server (Unix ) & providing Backup .Replying to customer technical queries .interfacing with regional Technical Assistance center .Reporting the progress weekly & monthly to customer & internally performed OMC_R migration B6 --B7.2 (3 OMC s cfg large1)BSS B6-B7.2 Migration for the whole network along with Tech support team( 50 BSC) & MFS migration B6 – B7.2 (3 MFSs ).Successfully neutralized all Technical issues occurred during the software migrationLead BSS OMC-R support Operation & Administration B6.2:performed OMC-R commissioning SUN E4500 with A1000 array ,troubleshooting & Acceptance.All BSS/OMC activities including Frequency plan preparation ,organizing successfully using MLU.Installation & commissioning & configuring of the Cisco router 3640 .Connecting BSC s to OMC-r using the OSI link & TS .BTS & Micro wave Commissioning & Power rectifiers, Fire and Heat alarm systems for service provideroperator within South Egypt & Sinai Area/region.Cisco routers installation, commissioning and troubleshooting.BSS commissioning for BTS(G2,G3,M2M,M4M), BSC(G1,G2) and TC(G1,G2) commissioning.Microwave Mini-links UX 9400 Installation , commissioning ,upgrade , troubleshootingCommissioned a BSC Extension and integration .Replace Sun Server A1000 power supply .Swap BTS s between different BSC s .apply half rate on city Sites as per Network planning recommendations.

Orascom Telecom Algeria(Djezzy)- AlgeriaLead BSS OMC-R support Operation & Administration B6.2:performed OMC-R commissioning SUN E4500 with A1000 array ,troubleshooting & Acceptance.All BSS/OMC activities including Frequency plan preparation ,organizing successfully using MLU.Installation & commissioning & configuring of the Cisco router 3640 .Connecting BSC s to OMC-r using the OSI link & TS .

BSS & OMC_R supervision & maintenance B6.2. & OMC3 Installation and Acceptance .supported the migration of the Network from B5 to B6implemented the functional Tests for the B6.2 for the Network.

• Launched MW installation, commissioning & integration troubleshooting for All Delta Area.• Expanded & Support & guide SW & HW upgrades & bugs rectifications.Provided site supervision and field engineering on a diverse range of Microwave links, in Delta Egypt with Mobinil operator project (budgets ranging from $0.5M to $20M).