• Functioning as a functional consultant in the retail and supply chain management domains • Collaborating with a geographically diversified team armed with multi-domain expertise and developing functional design documents based on business process documentation• Responsible for gathering requirements from key stakeholders and converting business cases into functional designs• Coordinating with product owners and internal business managers to align requirements with the product and deliver the product according to specifications• Accountable for the entire implementation of retail commerce assets with multiple stores, including several customizations in Dynamics 365 and the POS interface to meet client specifications• Formulating and documenting the design in the form of an FDD• Collaborating with the technical team to implement standard design modifications and customizations to the core product, POS, and Dynamics 365• Assisting in the planning, scripting, and execution of tests

• Served as a functional consultant in the supply chain management domain, utilising Microsoft AX/dynamics 365• Engaged in implementation, change requests management, documentation, functional support, and up-gradation• Integrated third-party OMS and WMS systems with Microsoft Dynamics 365• Implemented a variety of SCM modules, including product information management, customer and vendor configuration, trade/purchase/sales agreements, workflows, warehouse management, sales and purchase, and DIXF uploads• Defined potential product offerings and features, as well as performed a gap analysis on existing Microsoft Dynamics capabilities• Liaised with clients to ascertain business requirements and software requirements• Offered suggestions to business leaders and CXOs on prospective system upgrades aimed at enhancing capabilities• Created effective functional design documents for each change request in the client system in order to deliver comprehensive sets of requirements while aligning with business objectives• Developed test cases and led User Acceptance Testing (UAT) sessions with internal client users• Collaborated with technical team to effectively eliminate bugs, as well as replicated significant problems in the test environment for effective bug elimination• Investigated and resolved several system issues in order to improve usability and functionality• Mapped processes to holistically examine business flow and identify improvement opportunities• Contributed to the improvement of costing methodologies by establishing a clear connection between existing policy and business results

• Assisted in the B’Glams research process and planned strategic corporate alliances• Leveraged user data to acquire insights into customer behaviour and proposed strategies in response to analytical findings• Directed the website redesign project and contributed to the strategy and content creation for various social media channels

• Contributed to the development and testing project for a US-based client in the insurance and banking domain• Lead an offshore Mainframe development team for a US-based project• Created value adds to existing processes in response to client demands by automating a process employing VBScript• Involved in a testing project utilising technologies such as Selenium, UFT, and HP QTP• Served as a support and test engineer and performed integration and functional testing for an AX 2012-based project• Developed and maintained custom scripts to boost system efficiency and performance time• Wrote and optimized test cases to maximize the success of manual software testing with consistent, comprehensive techniques• Reviewed configuration files and logs to debug code and locate root causes of problems