● Manage all IT Infrastructure and planning for new implementation as per management requirements. ● Troubleshoot network and computer software and hardware problems and performance issues; Set up and maintain Microsoft cloud services, including One Drive, SharePoint, Outlook, and MS Teams.● Manage & Monitor Active Directory Server & Services.● Manage IT equipment inventory and keep track.● Manage MikroTik & Cisco Switch.● Ensure all system backup and store with the archive as per company policy.● Hardware Trouble shooting (Laptop & Desktop) and Computer Assemble. ● Manage and Monitor IP Cameras & and CCTV.● Manage, Maintain, and configure IP Phone (Cisco, Yealink, Fanvil, Grandstream) with the Elastix server. ● Install SAP & and assist in performing regular operations of SAP.● Train the employees about IT Security and services as per management requirements. ● Manage and monitor Anti-Virus (Shophos) server for end users.● Manage the crisis situations of complex hardware and software-related issues. ● Create a ticket for several services and ensure proper support as per end-user requirements as a part of the Local and Global Teams.● Planning, developing, and implementing the IT budget, and dealing with suppliers to ensure cost effectiveness as per instruction by management.

● Design and deploy network management, provisioning, and improvement tools, in line with the Network, Systems, and Operational Systems strategies and the priorities of Network and infrastructure.● Configure Oracle Developer-6i, Apex 19.2 & 20.2 with Oracle Database 11g/12c/19c, Customize Apex Forms & Reports and Ensure real time database backup, archive & restore.● E-mail Configuration (Google Workspace) Diagnosis, Manage, and restore on user's computers through the Outlook application.● Installs, configures and maintains Servers and related networking equipment.● Manage, Diagnose, and troubleshoot the core network system, such as Cisco Switch, Mikrotik, Access Point (Cambium), Active Directory, Email System, IP PBX (Elastix) System, CCTV Surveillance, Attendance Machine etc.● Logs all computer, terminal, and printer hardware/software problems. Call appropriate maintenance organizations and arrange for repair. Notifies Management of unusual problems.● Hardware Troubleshooting (Laptop and desktop) and Computer Assemble.● Real-time monitoring of ERP Server, IP Telephony Server, FTP Server and ensure security against unauthorized access and attacks.● Ensure all system backup and store with the archive as per company policy.● Manage the crisis situations of complex hardware and software-related issues.● Manage IT equipment inventory and keep track.● Keeping up to date with the latest technology.● Train new join employees about IT policy as per organization rules, ERP Using Methode, and basic computer skills.● Performs such other duties as may be required from time to time for the overall management and operation of the daily working process.● Planning, developing, and implementing the IT budget, and dealing with suppliers to ensure cost-effectiveness as per instruction by management.● To give all types of technical support as per user requirements locally and remotely in our Head office, Factory, and Branch offices.

● Installation, Configuration, Group Policy, FTP, DHCP, DNS and Maintaining Active Directory Domain Services on Windows Server.● MikroTik Router Configuration, Maintenance and Policy Making.● Hardware Trouble shooting, Manage and Connect Network LAN, WAN, Router & Switch.● E-mail Configuration (Office 365) Diagnosis, Manage & Restore on users Computer through Outlook application.● Prepared Customized Report using SQL/PLSQL command from ERP database.● Anti-Virus (Kaspersky) Server Installation, Manage & Policy Making.● Configure and Maintenance IP Phone with server.● Manage & Configure Attendance System, Access Control, IP Camera & CCTV, Smoke Detector and PA System.● Manage banglalink Field Force Locate Application ,Monitoring Vehicle Movement and Manage Corporate SMS Service.● Ensure image Backup by Acronies True Image.● Assists to perform regular operations of Accounts, Sales & Distribution and HRIS ERP Module.● Train-up new employee to use ERP system properly.● Enters new user accounts in ERP system and secures approvals for changes to permissions.● Oracle Developer-6i, Database 10g, 12c install and Ensure real time database backup, archive & restore.● Vendor Communication, purchase & assign IT spare parts and Manage IT Inventory .● To give all types of technical support as per user requirement through locally and remotely in our Head office, Factory and Branch offices.

● Implementation new project as a Project Team Leader.● Install, Configure, Documentation & Testing ERP (POS, HRIS, Accounts, RMG) Software.● Client Support & Training for ERP.● Install and configure Windows Server, MSSQL Server to create Environment.● Hardware Trouble Shooting, OS Installation & Manage LAN, MAN, Router & Switch.● Manage FTP, Network & Share Printers on local Network.● Logo Design in Adobe Photoshop.● To give all types of technical support as per user requirement through locally and remotely.