Performance Monitoring - Maintain and evaluate individual andteam performance metrics such as quality scores, average handletime, customer satisfaction ratings and first contact resolution.Coaching and Training - Team Members need constant coaching,monitoring and training to enhance their skill set, productknowledge and customer service capabilities.

Providing resolution to customers issues through calls, chat andemail.Collaborated with Team Leaders to maintain company’s KPI.

Offering strategic advice on products and services, such asinvestments, insurance coverage and debt management tools.

Teaches Japanese kids the English language in a fun and excitingway through playing Fortnite.

Write marketing content such as Social Media Postings, EmailNewsletter,Promotional blogs, and Replies to reviews for Panorama and itsClients.Manages posting content through Wordpress & Social MediaAccounts such as Facebook and Google +

Create loyalty programs for customers.Manage social media calendar content throughout differentplatforms.Monitor and manages distributors transactions, inquiries, sales andorders.Organized Events Distributors Huddle 2017 and 2018 to gain newdistributors.Creates a Community-Based marketing campaigns to increasebrand awareness.Manages and monitors Marketing Calendar for Social MediaPosting and Email Blasting Campaigns.Manages all email, phones and social media inquiries.Create online campaigns to increase brand awareness.Manages pick-ups and drop off transactions and coordinates withdifferent Partner Couriers.Created graphics for Social Media Promotions using AdobePhotoshop and Canva.In charge for Internship Program from hiring to job assignments.Manages bookstores sales invoice, official receipts andinventories.

Preparing, recording and analyzing documents in terms of buyingand selling properties.President’s Assistant. Handles 50% of the President’sappointments in terms of Real Estate.TAR (Ticketing, Auditing, Revising) Department: Assisted theTicketing Custodian regarding receiving and issuing bus tickets.Assisted the Revising Staff in auditing Bus Conductors’ dailytransactions.

Assisted the HR Supervisor regarding the recruitment anddocument filing.Been assigned in auditing the products, price tags, employee’sbehavior etc. in theOffice of the Store Manager and in the Selling Dept

Serving customers in a timely mannerAssisting in the training of new Crew MembersWorking within a team setting to meet sales goals during a shift