Aiah Manauis Email & Phone Number

Philippines

• Designs, implements, and monitors the Quality Assurance formats and standards.• Designs, approves, and evaluates all training programs, and training materials.• Meets all client agreed upon KPIs and performance parameters.• Observes, analyzes, and gives constructive feedback.• Provides feedback to delivery managers on training/coaching requirement for their employees.• Coordinates with the operations team to ensure all required KPIs are met.• Builds and develops strong… Show more • Designs, implements, and monitors the Quality Assurance formats and standards.• Designs, approves, and evaluates all training programs, and training materials.• Meets all client agreed upon KPIs and performance parameters.• Observes, analyzes, and gives constructive feedback.• Provides feedback to delivery managers on training/coaching requirement for their employees.• Coordinates with the operations team to ensure all required KPIs are met.• Builds and develops strong inter-personal relationships with the team, to cohesively bond them together with the company and integrate them with the vision and core values.• Identifies areas of development and under performance and take corrective actions.• Fosters the development of the team by motivating them and ensuring career advancement.• Builds QA action plans based on client’s needs and expectations.• Communicates with Supervisors and Managers from all departments regarding the company’s operations and activities on every project. Show less

• Retrieved, interpreted, and reported relevant performance data and metrics, incorporating strong problem-solving and systems-thinking abilities.• Interacted daily with coached individuals will include: active listening and providing constructive feedback; resolving conflicts; promoting work group engagement and accountability; meeting facilitation; interviewing; training; and delivering oral and written reports.• Identified skill gaps and schedule appropriate trainings to resources… Show more • Retrieved, interpreted, and reported relevant performance data and metrics, incorporating strong problem-solving and systems-thinking abilities.• Interacted daily with coached individuals will include: active listening and providing constructive feedback; resolving conflicts; promoting work group engagement and accountability; meeting facilitation; interviewing; training; and delivering oral and written reports.• Identified skill gaps and schedule appropriate trainings to resources for performance improvements.• Conducted job trainings for new hires as per company policies.• Provided educational trainings to company employees for professional growth• Addressed training related questions and queries from employees.• Educated company on resources procedures and regulations.• Worked with upper management to determine training needs and training topics.• Coordinated with team members to develop and implement training models at all business levels.• Determined training timelines and develop training content.• Maintained training documentations and make updates as per business needs.• Obtained training feedback from participants and analyze and implement the suggestions.• Developed best practices to improve training quality.• Developed and maintain knowledge base and FAQs for employees Show less

• Supervised the recruiting team and report on its performance• Kept tracks of recruiting metrics (e.g. time-to-hire and cost-per-hire)• Implemented new sourcing methods (e.g. social recruiting and Boolean searches)• Sourced potential candidates using various platforms such as job boards, ATS, social media, MeetUp, etc. • Interviews candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)• Crafted and sent personalized… Show more • Supervised the recruiting team and report on its performance• Kept tracks of recruiting metrics (e.g. time-to-hire and cost-per-hire)• Implemented new sourcing methods (e.g. social recruiting and Boolean searches)• Sourced potential candidates using various platforms such as job boards, ATS, social media, MeetUp, etc. • Interviews candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)• Crafted and sent personalized recruiting emails with current job openings to passive candidates and vendors. • Conducted job and task analyses to document job duties and requirements Show less

• Deployed and referred successfully qualified auditors and engineers to a US Government contractor specializing military misson• Assisted clients with recruiting qualified candidates to fill open positions within multiple industries• Consistently building professional partnerships through B2B sales relationships• Generated repeat business through exceptional account management• Conducted a variety of web-based presentations in order to demonstrate media advertising strategies

• Reviewed applicants' resume/curriculum vitae• Placed and assigns employees at clinics, hospitals, and other medical facilities• Communicated efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner• Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials• Negotiated salary, problem-solving, and counseling, therein establishing a rapport with the job candidate

• Served as the lead point of contact for all customer account management matters• Built and maintained strong, long-lasting client relationships• Negotiated contracts and close agreements to maximize profits• Developed trust advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensured the timely and successful delivery of our solutions according to customer needs and objectives• Communicated the progress of monthly/quarterly initiatives to… Show more • Served as the lead point of contact for all customer account management matters• Built and maintained strong, long-lasting client relationships• Negotiated contracts and close agreements to maximize profits• Developed trust advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensured the timely and successful delivery of our solutions according to customer needs and objectives• Communicated the progress of monthly/quarterly initiatives to internal and external stakeholders• Developed new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecasted and tracked key account metrics (e.g. quarterly sales results and annual forecasts)• Prepared reports on account status• Collaborated with sales team to identify and grow opportunities within territory• Assisted with challenging client requests or issue escalations as needed Show less

• Conducts job evaluation surveys• Liaises with managers and interviewing employees at all levels to identify and assess training and development needs• Delivers and oversees the training of individuals or groups of employees• Compiles and presents information• Implements, advises, and monitors appraisal schemes• Supervises and monitors progress made via training programs or schemes• Ensures employees receive statutory required training• Designs and assess training… Show more • Conducts job evaluation surveys• Liaises with managers and interviewing employees at all levels to identify and assess training and development needs• Delivers and oversees the training of individuals or groups of employees• Compiles and presents information• Implements, advises, and monitors appraisal schemes• Supervises and monitors progress made via training programs or schemes• Ensures employees receive statutory required training• Designs and assess training programs Show less

• Did IT recruiting for small, mid, and enterprise organizations • Determined applicant requirements by creating relationships with clients and effectively communication the daily needs of top IT departments, studying market trends, and job descriptions• Conducted phone interviews to pre-screen candidates verifying their qualifications, availability and compensation requirements; documented these interviews • Built relationship with candidates and continued relationship during… Show more • Did IT recruiting for small, mid, and enterprise organizations • Determined applicant requirements by creating relationships with clients and effectively communication the daily needs of top IT departments, studying market trends, and job descriptions• Conducted phone interviews to pre-screen candidates verifying their qualifications, availability and compensation requirements; documented these interviews • Built relationship with candidates and continued relationship during assignments and after conversions• Created, corrected, and collected digital candidate profiles and portfolios • Set-up interviews for initial and on-site interviews• Managed day-to-day administrative tasks such as maintaining a data spreadsheet for all of the company’s top clients to keep the status of the job requisitions we received daily organized and up-to-date and communicated the same to associated account managers• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions• Participated in daily and weekly client interactions for calibration and reporting• Observed and created ongoing relationships with clients, provided opinion and feedback, set up strategic plans to understand each client’s business and their future talent demands Show less

• Coordinated and managed a wide range of employee engagement activities that include headcount staffing analysis, sub-contractor/employee reviews, and leadership skills review.• Collaborated with operational leadership and HR on programs that will maximize employee engagement and satisfaction.• Served as an operational point of contact with our sub-contractor agencies.• Supported the operational leadership team in the development and implementation of the current and future… Show more • Coordinated and managed a wide range of employee engagement activities that include headcount staffing analysis, sub-contractor/employee reviews, and leadership skills review.• Collaborated with operational leadership and HR on programs that will maximize employee engagement and satisfaction.• Served as an operational point of contact with our sub-contractor agencies.• Supported the operational leadership team in the development and implementation of the current and future programs that will drive improved employee satisfaction.• Analyzed employee feedback, survey results and other forms of employee satisfaction measurements.• Monitored and maintained the sub-contractor performance assessment ranking and full-time to subcontractor ratios.• Organized and facilitated the monthly staffing reviews, quarterly sub-contractor agency reviews and quarterly leadership development reviews.• Collaborated with the HR team on disseminating information to the broad leadership teams. Show less

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Ayala Ave, Makati City

• Sourced resumes of qualified candidates for specific job orders, used job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirement; documents these interviews.• Sets up interviews between candidates and hiring managers.• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendation on… Show more • Sourced resumes of qualified candidates for specific job orders, used job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirement; documents these interviews.• Sets up interviews between candidates and hiring managers.• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendation on additional candidates, through phone calls, emails and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less

Manila, Philippines

Genesys Talent works with clients to develop customized programs which directly address the diminishing returns of traditional supply chains and sources by bringing down barriers and enhancing fluidity. Our innovative model de-emphasizes reliance on expensive, fully-recruited talent through aggregated sourcing strategies that include non-traditional talent sources, custom candidate networks, curated talent clouds, candidate referral programs/gamification, and proactive re-deployment… Show more Genesys Talent works with clients to develop customized programs which directly address the diminishing returns of traditional supply chains and sources by bringing down barriers and enhancing fluidity. Our innovative model de-emphasizes reliance on expensive, fully-recruited talent through aggregated sourcing strategies that include non-traditional talent sources, custom candidate networks, curated talent clouds, candidate referral programs/gamification, and proactive re-deployment strategies.Responsibilities:• Approved or rejected all submitted applications within two business days for your talent communities.• Carefully reviewed each application to verify the candidate's credentials utilizing the Genesys technology tools to conduct screening processes. Doing so will help identify trends about which candidates have the skill set and cultural characteristics for our clients; the results will be used to continually calibrate the curation standards to ensure they remain up-to-date with employer needs• Adjusted curation process and tools to the overall needs of the marketplace as they shift with time, as well as specifically for individual markets• Responded to emails from candidates as necessary• Pushed the curation team to improve processes, with a tight focus on scalability• Had an interest in technology, social assessments, job placements and hiring and entrepreneurship• Highly detail-oriented and organized• Process-oriented; both able to adapt to existing processes and able to provide both constructive criticism and new ideas to improve the curation process• Professional and objective (the curation process can easily devolve into subjective judgments rather than systematic assessments)• Helped people in one of the most important aspects of their lives is my number one goal. Show less

• Analyzed routine and non-routine issues with wireless equipment, software applications, and network performance to identify the root cause and deliver an awesome solution.• Worked with external and internal customers who call our support center, submit a written request, or make an internet-based inquiry• Followed-up, researched, or escalated to other experts on our team.• Worked together to provide the best resolution for each unique customer’s needs even if it requires deviation… Show more • Analyzed routine and non-routine issues with wireless equipment, software applications, and network performance to identify the root cause and deliver an awesome solution.• Worked with external and internal customers who call our support center, submit a written request, or make an internet-based inquiry• Followed-up, researched, or escalated to other experts on our team.• Worked together to provide the best resolution for each unique customer’s needs even if it requires deviation from standard screens, scripts and procedures.• Kept the product and service development teams informed on any recurring issues to ensure that we stay at the forefront of any customer issue Show less

Edsa, Quezon City

• Customer retention working with high risk customers by performing all aspects of customer service, including answering busy phone system, advising customers of special promotions, and providing detailed information for various products• Resolved billing questions and disputes and provided technical support for all Sprint supported cell phones and wireless devices• Maintained a 100% positive feedback from customer surveys• Handled inbound sales duties, exceeding sales goals by 265%

Libis, Quezon City

• Analyzed customer service requirement and inform of all available services.• Administered all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.• Managed all customer issues and resolve all complaints effectively.• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.• Developed and maintain professional… Show more • Analyzed customer service requirement and inform of all available services.• Administered all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.• Managed all customer issues and resolve all complaints effectively.• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.• Developed and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.• Analyzed customer requirement for product and services and provide consultation to select appropriate product.• Assisted customer to select optimal and cost effective method for his or her requirement• Prepared documents for individual accounts and associate customer interaction and ensure follow up on all pending issues.• Assisted customer service employee and provide backup support.• Developed and maintain effective relationship with customers.• Monitored all customer calls, analyze problems for products and services and ensure optimal solution for same.• Maintained knowledge on order status and inform customer on same. Show less