Infrastructure Management: Managed all aspects of Windows infrastructure, including hardware, operating systems, and applications, ensuring seamless operation, stability, and performance of Windows-based systems.Security Implementation: Implemented and maintained server and security configurations in accordance with industry standards and regulatory requirements. Proactively identified security risks and recommended mitigation strategies to protect systems and data.Automation with… Show more Infrastructure Management: Managed all aspects of Windows infrastructure, including hardware, operating systems, and applications, ensuring seamless operation, stability, and performance of Windows-based systems.Security Implementation: Implemented and maintained server and security configurations in accordance with industry standards and regulatory requirements. Proactively identified security risks and recommended mitigation strategies to protect systems and data.Automation with PowerShell: Utilized PowerShell scripting to automate routine tasks, streamline processes, and enhance operational efficiency. Developed customized scripts for system management, monitoring, and reporting.Backup and Recovery: Established and maintained robust backup methods to ensure full-site and document recovery capabilities.Change Control & Configuration Management: Implemented and enforced effective change control and configuration management practices. Maintained accurate documentation of system configurations, changes, and updates.System Monitoring & Threat Detection: Utilized RAPID7 and CrowdStrike for system monitoring and threat detection. Responded to alerts promptly, investigated issues, and took appropriate actions to ensure system integrity and availability.Second-Level Support: Provided second-level support for Azure Active Directory, Office 365, Teams, and SharePoint, resolving complex technical issues and ensuring a smooth user experience.Security & Control Risk Management: Identified security and control risks, conducted assessments, and provided recommendations to mitigate risks and enhance system security.Documentation & Reporting: Prepared and maintained comprehensive system checklists and documentation. Generated reports on system performance, security vulnerabilities, and compliance status.System Administration: Delivered exceptional system administration support, optimizing performance and ensuring the reliability and security of the Windows infrastructure. Show less

Project Delivery: Member of the Global Service Delivery Team, responsible for project delivery in the MEA region (Egypt, Saudi Arabia, and Qatar) and leading the Second Level Team.Team Management: Oversee tasks assigned to the System Admin Team, ensuring adequate resources during peak demand.Systems Design: Design infrastructure related to System Team equipment and collaborate with the Global Team to implement best practices.Budgeting: Collect equipment requirements and report to… Show more Project Delivery: Member of the Global Service Delivery Team, responsible for project delivery in the MEA region (Egypt, Saudi Arabia, and Qatar) and leading the Second Level Team.Team Management: Oversee tasks assigned to the System Admin Team, ensuring adequate resources during peak demand.Systems Design: Design infrastructure related to System Team equipment and collaborate with the Global Team to implement best practices.Budgeting: Collect equipment requirements and report to the IT Manager for budget consideration.Operation Management: Develop a robust process for evaluating, developing, and testing IT systems, including third-party software solutions.Security Management: Ensure compliance with all security standards.Licensing Management: Ensure smooth operation of all IT systems and adherence to software licensing laws.Crisis Management: Respond to complex technical hardware and software problems.Team Training and Development: Mentor new IT support staff, ensure cross-training in the System Team, and develop key performance indicators for service effectiveness.Team Strategy: Set the strategic direction for the System Team, shaping IT department goals.Service Level Agreement Definition: Define and meet service levels for System Team operations.Supplier Management: Manage supplier relationships, focusing on cost control and service delivery.Regional Strategies: Implement new IT systems within the MEA region.System Upgrades: Review System Equipment architecture to identify upgrade needs.Systems Backup: Ensure all backups are completed according to documented processes. Show less

• Examined IT Controls: Evaluated both the design and operational effectiveness of IT controls internally, identifying riskexposure and developing remediation strategies.• Supported Security Breach Response: Ensured timely and effective actions were taken in response to system andnetwork security breaches.• Monitored Security Measures: Upgraded security measures to protect the organization’s data, systems, and networksfrom emerging threats.• Change Management: Ensured… Show more • Examined IT Controls: Evaluated both the design and operational effectiveness of IT controls internally, identifying riskexposure and developing remediation strategies.• Supported Security Breach Response: Ensured timely and effective actions were taken in response to system andnetwork security breaches.• Monitored Security Measures: Upgraded security measures to protect the organization’s data, systems, and networksfrom emerging threats.• Change Management: Ensured that all changes to systems and applications were handled with security in mind.• Risk Assessment: Identify and assess risks related to IT governance, data integrity, security, and operational efficiency.Recommend risk mitigation strategies.• Vulnerability Management: Identified network and system vulnerabilities, creating counteractive strategies to enhancesecurity.• Performed Audit Testing: Provided actionable recommendations to enhance compliance and security posture.• Reviewed Application Controls: Evaluated and tested application controls to ensure the integrity and security ofbusiness applications.• Provided Recommendations: Offered guidance on identified security and control risks to senior management. Show less

AXA Project:• Server Hardening: Executed server hardening (MTSB) processes, ensuring that group policies were effectively appliedand thoroughly tested prior to production deployment.• Workstation Hardening: Implemented Windows client hardening (MTSB), applying and validating group policies beforeproduction rollout to enhance system security.• Systems Review: Participated in the assessment and review of data encryption policies enforced within the organizationto ensure… Show more AXA Project:• Server Hardening: Executed server hardening (MTSB) processes, ensuring that group policies were effectively appliedand thoroughly tested prior to production deployment.• Workstation Hardening: Implemented Windows client hardening (MTSB), applying and validating group policies beforeproduction rollout to enhance system security.• Systems Review: Participated in the assessment and review of data encryption policies enforced within the organizationto ensure compliance and security standards.• Daily Operations: Collaborated with the AXA team on daily operational tasks, including server patching utilizing SoftwareCenter Configuration Manager (SCCM) and conducting server upgrades.• System Security Management: Managed all AXA servers, verifying compliance with security requirements andmaintaining up-to-date systems. Coordinated with the AXA team to upgrade the Kaspersky console and agents forapproximately 900 laptops.• Client Upgrade Project: Contributed to the upgrade of Windows clients from version 1607 to 1805 for around 900 laptops,ensuring consistency and reliability across devices.• Operational Enhancement: Collaborated with the AXA team to fulfill the requirements for the "PCI-DSS V3.2.1"certification, enhancing organizational security posture.• Change Management: Applied ITIL principles to streamline the change management process, ensuring efficient andeffective handling of changes within the IT environment. Show less

Infrastructure Management: Responsible for managing Active Directory, DNS, and DHCP servers.• Systems Management: Install & configure computer hardware, operating systems, and applications, including Windows &Linux.Ensure systems are set up correctly for optimal performance.• Systems and Networks Monitoring: Regularly check performance and security to ensure reliability.• Systems Troubleshooting: Diagnose and solve hardware or software faults related to system and network… Show more Infrastructure Management: Responsible for managing Active Directory, DNS, and DHCP servers.• Systems Management: Install & configure computer hardware, operating systems, and applications, including Windows &Linux.Ensure systems are set up correctly for optimal performance.• Systems and Networks Monitoring: Regularly check performance and security to ensure reliability.• Systems Troubleshooting: Diagnose and solve hardware or software faults related to system and network problems.Identify and resolve issues to minimize downtime and maintain efficiency.• Applications Rollout: Provide support for the rollout of new applications, including procedural documentation and relevantreports.Assist in implementing new software solutions and ensure proper documentation.• User Account Management: Responsible for setting up new user accounts and profiles, as well as dealing with passwordand profile issues.Manage user access and address account-related concerns effectively Show less

Technical Support: Provided support for approximately 400 internal users and visitors, resolving diverse technical issuespromptly.• Infrastructure Management: Managed infrastructure servers (Active Directory, DNS, DHCP, WSUS, print server, etc.) andupgraded services from 2008 R2 to 2012 R2 to enhance performance and security.• System Maintenance: Maintained, repaired, and upgraded network and computer systems to ensure optimal functionalityand availability.• Security… Show more Technical Support: Provided support for approximately 400 internal users and visitors, resolving diverse technical issuespromptly.• Infrastructure Management: Managed infrastructure servers (Active Directory, DNS, DHCP, WSUS, print server, etc.) andupgraded services from 2008 R2 to 2012 R2 to enhance performance and security.• System Maintenance: Maintained, repaired, and upgraded network and computer systems to ensure optimal functionalityand availability.• Security Policies: Customized Windows Server policies for client PCs and laptops to improve security and compliancewith organizational standards.• End Point Security Installation and Support: Installed and supported End-Point Firewall (Symantec 14.2) on PCs andlaptops, addressing issues and ensuring security compliance.• Network Security Management: Oversaw the management of the FortiGate®-200C firewall, supporting related issues toensure network security.• Network Equipment Management: Managed Cisco switches and routers, ensuring network reliability and performance.• Communication Support: Acted as first-line support for Cisco Jabber and IP phones, resolving technical issues foreffective communication.• Surveillance System Management: Managed the surveillance camera system, providing first-line support to maintainoperations.• Event Support: Supported regular committees, events, and video conferences, ensuring seamless technical execution. Show less

Migration and Upgrade Project:• Led the successful migration of IT systems from Nestlé to Froneri: Ensured a seamless transition and minimaldisruption.• Backup Process Management: Managed data backup processes and ensured complete data removal from employees’PCs, laptops, and legacy systems to maintain compliance and security.• IT Infrastructure Installation: Installed and configured new infrastructure components, including the HP Switch 1960,Juniper firewall, and WDS… Show more Migration and Upgrade Project:• Led the successful migration of IT systems from Nestlé to Froneri: Ensured a seamless transition and minimaldisruption.• Backup Process Management: Managed data backup processes and ensured complete data removal from employees’PCs, laptops, and legacy systems to maintain compliance and security.• IT Infrastructure Installation: Installed and configured new infrastructure components, including the HP Switch 1960,Juniper firewall, and WDS Server, to support Froneri operations.• Windows Operating Systems Deployment: Executed the installation of Windows operating systems on all PCs andlaptops utilizing a Windows Deployment Server, ensuring efficient setup.• Collaboration with Froneri UK Team: Verified connectivity and functionality of all network nodes, contributing to a stableIT environment.• Decommissioning of Retired Equipment: Oversaw the removal of retired Nestlé equipment, such as routers, WAN/ISPCPE devices, Cisco Call Manager Router, Riverbed appliances, obsolete servers, Wi-Fi controllers, and Wi-Fi APs, tostreamline operations and clear space for new installations. Show less

• Technical Support: Provided technical support to approximately 2,000 users, including students and staff, and managedaround 400 end devices.• Infrastructure Management: Managed infrastructure servers including Active Directory, DHCP server, DNS server, andPrint Server.• Firewall Administration: Administered and troubleshooted firewall issues (FortiGate®-1000C).• System Installation and Maintenance: Installed, maintained, repaired, and upgraded network and computer… Show more • Technical Support: Provided technical support to approximately 2,000 users, including students and staff, and managedaround 400 end devices.• Infrastructure Management: Managed infrastructure servers including Active Directory, DHCP server, DNS server, andPrint Server.• Firewall Administration: Administered and troubleshooted firewall issues (FortiGate®-1000C).• System Installation and Maintenance: Installed, maintained, repaired, and upgraded network and computer systems.• Windows Customization: Customized Group policies for client PCs and laptops.• End-Point Firewall Support: Installed and supported End-Point Firewall (Bitdefender) on PCs and laptops.• Support Team Monitoring: Monitored support team mail and troubleshooted request issues.• Network Troubleshooting: Troubleshooted network issues, including those related to HP & Cisco switches and router Show less

Network Expansion Contribution: Contributed to the expansion of Etisalat's 4G LTE and 2G network project.• Ericsson Base Band Installation: Installed and connected Ericsson Base Band 5216 to a Transport Connectivity Unit(TCU) or Site Integration Unit (SIU).• 2G Network Management: Managed 2G expansion, including the addition of RUs and RRUs, and reconfigured 2Gnetworks.• Site Accessibility Assurance: Configured IP addresses, subnet masks, and gateways to connect sites to the… Show more Network Expansion Contribution: Contributed to the expansion of Etisalat's 4G LTE and 2G network project.• Ericsson Base Band Installation: Installed and connected Ericsson Base Band 5216 to a Transport Connectivity Unit(TCU) or Site Integration Unit (SIU).• 2G Network Management: Managed 2G expansion, including the addition of RUs and RRUs, and reconfigured 2Gnetworks.• Site Accessibility Assurance: Configured IP addresses, subnet masks, and gateways to connect sites to the network,ensuring accessibility for project work.• Alarm Testing: Created and tested alarms to ensure proper functionality. Show less

Telecom Maintenance Engineer (AFRO Egypt)• Handled transmission alarms and improved RSL when necessary.• Managed 2G and 3G alarms to ensure smooth network operations.• Replaced defective cabinet items to maintain infrastructure integrity.• Supported and resolved issues related to Ericsson and Huawei equipment.• Installed the Emerson Monitor System in Vodafone HUBs for connectivity and managementTelecom Acceptance Engineer• Conducted audits of Vodafone subcontractors… Show more Telecom Maintenance Engineer (AFRO Egypt)• Handled transmission alarms and improved RSL when necessary.• Managed 2G and 3G alarms to ensure smooth network operations.• Replaced defective cabinet items to maintain infrastructure integrity.• Supported and resolved issues related to Ericsson and Huawei equipment.• Installed the Emerson Monitor System in Vodafone HUBs for connectivity and managementTelecom Acceptance Engineer• Conducted audits of Vodafone subcontractors to ensure adherence to quality standards.• Managed vendor equipment installed in the Vodafone network, including Ericsson, SIAE, and Huawei systems.• Involved in projects focusing on redesign, rollout, modernization, and expansion.Telecommunications Site Engineer (CITEX)• Installed new links (1+0, 1+1, and 2+2 - XPIC) and configured MMUs as SF6.• Set up installation units for seamless service delivery• Executed acceptance process for traffic nodes, confirming compliance with standards.6Technical Support EngineerTelecom Egypt, Cairo, Egypt.Dec 2012 - Nov 2013• Handled customer inquiries over the phone and provided accurate and relevant information in line with contact centerguidelines and quality standards.• Ensured that action notes were entered into the database before the call ended.• Resolved customer complaints and problems, escalating issues to appropriate individuals or teams as needed Show less

Handled customer inquiries over the phone and provided accurate and relevant information in line with contact centerguidelines and quality standards.• Ensured that action notes were entered into the database before the call ended.• Resolved customer complaints and problems, escalating issues to appropriate individuals or teams as needed

Sold business internet and VPN (leased line) solutions to small and medium-sized businesses.• Acquired new clients who could benefit from the offered services, maximizing customer potential in designated regions.• Ensured smooth operation and product sales routing within the team.• Provided technical advice and support on a variety of products.