Aida B. Email and Phone Number

• Service Card Member travel, card servicing, and concierge requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery• Strategically recommend personalized products and services tailored to the Members’ needs• Build relationships with the Card Members while delivering outstanding customer service through every interaction• Navigate multiple tools and effectively communicate through all customer channels• Achieve accuracy with detailed and meticulous documentation• Stay current with professional level knowledge of the Centurion products, benefits, and current offerings• Maintain awareness of industry trends and their impacts to the Travel and Lifestyle space• Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations

• Providing quality guest service to all of our guests and visitors.· Perform all duties toward the goal of maximizing guest service.· Greet guests who have made advance reservations register them in an efficient and friendly manner.· Greet visitors who are looking for accommodations and attempt to meet their needs.· Acquaint guests with services available in the area.· Accurately following accounting procedures.· Answers external and internal telephone calls taking and delivering messages as needed.· Acts as the reservation attendant.· Answer questions and give out accurate, helpful information.· Run various end of day reports and reconcile information from various systems.· Adhere to all department and Company policies and procedures.· Ensure guest security by the proper handling of guest keys.· Properly handle lost and found items.· In the event of inclement weather, will be required to remain on sight and on duty until replaced.

• Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage• Ensure credit card system reconciles to daily transaction lists• Schedule, assign daily work, inform and train team membersMonitor, observe and assist in evaluating team member performance• Analyze, interpret, and effectively explain items such as guest folios, incidental holds, Food & Beverage credits, and Hilton Honors Benefits.• Initiate and complete the End of Day process and End of Month.Post BEO's to the correct account and manage House Accounts as needed.• Respond to and resolve guest inquiries.• Check guests in and out of the hotel, and support PBX, valet, In Room Dining, and the bell stand as needed.

• Providing quality guest service to all of our guests and visitors.· Perform all duties toward the goal of maximizing guest service.· Greet guests who have made advance reservations register them in an efficient and friendly manner.· Greet visitors who are looking for accommodations and attempt to meet their needs.· Acquaint guests with services available in the area.· Accurately following accounting procedures.· Answers external and internal telephone calls taking and delivering messages as needed.· Acts as the reservation attendant.· Answer questions and give out accurate, helpful information.· Run various end of day reports and reconcile information from various systems.· Adhere to all department and Company policies and procedures.· Ensure guest security by the proper handling of guest keys.· Properly handle lost and found items.· In the event of inclement weather, will be required to remain on sight and on duty until replaced.

• To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction. • Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided. Complete duties assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost & Found, Access Services, and Executive Reports as per company guidelines. • Handle guest issues or concerns, record relevant details into the shipboard capturing database, and ensure timely resolution and guest follow-up. • Provide cash and guest account services such as accepting cash payments, cashing personal or traveler’s checks, or exchanging foreign currencies. • Follow established procedures to maintain, safeguard, balance, and reconcile assigned cash float. Assist guests during the boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets, and closing guest accounts. • Maintain a service culture throughout the Guest Service team. • Conduct oneself professionally and courteously at all times with guests and shipboard employees. • Greet all guests with a friendly and sincere welcome, making sure to acknowledge past loyalty when appropriate. • Use a positive and clear speaking voice, taking the time to understand all requests in detail. Respond to escalated guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. • Perform all duties and responsibilities in accordance with environmental and safety policies. • Ensure that proper telephone etiquette is always used; answering calls within 3 rings using a positive tone and clear English pronunciation. In addition, using the guest's name at all times. • Assist guests with Customs & Immigration procedures.

• Greeting passengers• Ticketing• Boarding and Deplaning of Aircraft• Baggage Service• Cargo Acceptance• Re-booking during delays and cancellations

• Greeting passengers• Check-In of Passengers• Reservations and Ticketing• Re-booking during delays and cancellations• Boarding and Deplaning of Passengers• Baggage Service• International Arrivals Processing

• Greeting of Passengers• Check-In at Ticket Counter• Ticketing• Boarding and Deplaning of Passengers• Re-booking during delays and cancellations• Baggage Service• Cargo Acceptance

• Greeting arriving and departing Passengers• Check-In at Ticket Counter• Boarding and Deplaning of Passengers• Loading and unloading of luggage• Baggage Service• Cargo Acceptance• Weight and Balance Calculations• Deicing Aircraft in Winter