Aida Bašić Email & Phone Number

Florida, United States

Manchester, GB

• Successfully lead the largest projects in the U.S., overseeing the end-to-end lifecycle from client onboarding, training, to successful Go Live.
• Act as the main point-of-contact for clients and engage with them regularly to assess main priorities and effectively communicate these insights back to the internal team.
• Promptly escalate any items deemed as most critical, ensuring focused attention on key deliverables by the appropriate team to promote a 98% customer satisfaction rating.
• Foster team development by mentoring junior project managers and designing documentation detailing project management systems and processes, increasing team productivity.

Manchester, GB

• Managed a diverse portfolio of small to medium-sized projects, ensuring the punctual delivery of the software solution bespoke to customer-specific requirements.
• Maintained strong communication with clients and colleagues, collaborating with other Project Managers to provide daily internal updates on project statuses
• Drafted and delivered Statement of Work documents to clients and developed internal project action trackers for visibility and tracking purposes to streamline customer service and team collaboration

Chicago, IL, US

• Streamlined user acceptance testing process by uploading new user stories, tracking UAT bugs, ensuring time-sensitive approvals, and regularly communicating status updates to project team
• Assisted Project Manager with scheduling, updating project plan, and regularly keeping track of project commitments and responsibilities
• Collaborated with team members to produce marketing, communications, and support documentation based on specific project needs

• Translated, authored, and delivered 200-300 invoices annually for local general contracting company
• Prepared construction contracts and tax documents for clients