• Manage a team of contract analysts in support of key operational functions for the Commercial Operations Department.• Provides support in the formulation, development and revisions of contracts while assessing risk and impact to operational processes.• Works with cross functional teams including sales, finance, service and legal departments in structuring contracts to ensure compliance.• Main contact for escalations on contract operations. Serves as subject matter expert assisting internal and external customers in resolving operational issues concerning fully executed agreements. • Oversees day to day contract life cycle management and provides support to revenue accounting team during month-end close.• Provides guidance on how to operationalize complex contracts obligations.• Identifies and addresses staff training and coaching needs.• Hires, trains and coach new and current contract analysts and encourage them to take ownership of their development.• Evaluates annual performance reviews of the contracts operations team and addresses sub-standard work.• Supports quarterly audits of internal and external auditors.• Coordinates in project management and implementation of new systems applications.• Focuses in building trusted relationships with internal and external customers• Coordinates in project management and implementation of new systems applications.• Responsible for team’s process improvements, and change management.• Monitors accuracy of data input for quality & contract compliance purposes.• Subject matter expert for government contracts with knowledge in Tungsten, WAWF & IPP processes.

• Supervises a team of contract analysts and customer service specialists.• Responsible for preparing contract summaries and distributing them to the order entry team.• Maintains contract management database including reviews of contract amendments and updating the system to reflect contract changes.• Supports auditors by providing supporting documents during quarterly audits.• Prepares basic contract documents and amendments under supervision of contract manager.• Handles escalated calls from internal and external customers.• Monitors standing orders schedules to ensure timely deliveries.• Performs quality audits for customer service specialists to ensure customer satisfaction and business compliance.• Coaches new hires and updates job knowledgebase with up to date SOPs and work instructions.• SAP power user and subject matter expert.

Started as a Junior Analyst and promoted to a Senior Analyst after three years.• Responsible for contract life cycle management for assigned sales region.• Reviews and processes customer agreements including order set ups in SAP.• Works side by side with cross functional teams in scheduling, order processing, product shipments and invoicing.• Provides support to collections team and accounts receivables reporting.• Prepares basic contract documents and non-disclosure agreements by utilizing approved contract templates.• Processes contract close outs for government and commercial customers.• Supports the team in trouble shooting system issues.• Responsible for month-end deliverables to revenue accounting.• Monitors submissions & resubmissions of government invoices in WAWF, Tungsten & IPP.

• Responsible for reviewing credit applications of commercial card customers.• Manages portfolio of commercial card accounts for multiple sales regions.• Establishes credit limits based on credit scores and analyses.• Monitors credit risks by reviewing daily reports of high risk accounts.• Reviews and provides decisions on commercial card applications.• Supports Credit Manager by conducting financial analysis on small to mid-size companies applying for commercial loans.

• Monitors fraud risks and detects suspicious activities by reviewing various alerts and reports.• Performs contact tracing and examines allegations of suspected fraud charges.• Investigates identity theft claims.• Interacts with external partners such as vendors, other banks and law enforcement agencies.• Performs issue resolutions and decision making related to fraud detection activities.