Finding, dealing, and coordinating with new potential suppliers (Including tier-one companies)Offering support for active suppliers (Daily contact).Ensuring the best possible rates for customer satisfaction.Taking care of integration and connection procedures.Maintaining the stability of the workflow.Providing professional after-sales support to maximize customer loyalty.

Create and maintain interconnections between SMS gateways using the B-Pal Platform.Daily proactive monitoring and testing for SMS routes.Handling tickets for SMS traffic.Securing the best SMS routes for every possible destination and providing a good QOS (DLR, CR)Conduct basic training for new employees.Handling and managing Disputes, with satisfactory resolutions to all parties concerned

Implementing new technical projects using Digitalk Platform.Testing the connection and the audio quality of the call.Assessing & assuring voice traffic quality (ACD, ASR, PDD).Ticketing and tracking all technical issues in detail. Building routing scenarios for the customer to establish the correct flow for a call.Monitoring the performance of the switches and the routes using Wireshark.