• Conducted site survey/investigation and online research to gather facts and information • Evaluated and verified claims information and policy coverage • Prepared comprehensive report based on investigation findings and made reasonable loss adjustment in timely manner

• Attended vehicle and structure fire-related cases to evaluate its physical characteristics • Collected tangible evidence at the fire scene for analysis• Acquired statements of witnesses, first respondents and other related parties• Performed laboratory analysis, specifically in identification of ignitable liquid residue using GC-MS• Supported administrative duties, such as completed investigation documents and resolved inquiries from visitors