• Definition & implementation of business-wide digital project/capital strategy (£85M)• End to end execution, planning and management of infrastructure and IT projects (£100k to £180M) including various retail, property, surface access, rail, asset management, security, IT and passenger experience projects. • Planning, leading and management of the project team and a team of 4 project managers.• Definition, set up and implementation of digital continuous improvement teams & processes.• Change management, including defining and improving business processes through both capital & non-capital initiatives.• Development of strong working relationships and collaboration with key stakeholders.• Accountable for reporting and management of project performance.• Testing, commissioning, and handover to the operation of all deliverables.

• Definition, scope, agreement, delivery and handover of all software projects• Team's management(5 developers), personal development and improvement of ways of working• Implementations of project processes (Agile & Scrum) and governance during all stages (previously inexistent)• Production of strategic departmental plan following a prioritisation and update of business backlog

• Responsible for the aircraft accident emergency plan• Expertise and active role within Heathrow's command and control structure including response to crisis events • Business support for contingency, continuity, and emergency planning

• 6-month project management rotations across different teams within the project and operations functions including infrastructure design, delivery and security projects (£100k - £6M)

• Responsible for the development of the company's own systems sizing software (materials handling and air pollution control design). Lead for internal knowledge capture and administration