Aida Monroy Email & Phone Number

Minneapolis, Minnesota, United States

United States

• Responsible for the maintenance and administration of Liens, Credit limits, Payment terms, Collection of delinquent accounts receivable for assigned portfolio of accounts. • Handling AR/collections for one location - Fontana Collection calls, Collections data maintain Lien Rights by weekly, Credit memos, Review credit balances, and guide Territory Sales representative regarding the same.• Prepare mail–Email customer monthly statements. Prepare Cash Target excel report bi-weekly for a cash call to update DSO status.• Review orders on credit hold; determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customer's account.• Respond to customer statements question, correspondence, and phone requests from customers and Sales Representatives.• Monthly Credit Write Off for Credit Memos Over 3 Months Old.• Investigate mail returned as undeliverable, and respond to bi-weekly past due to notices, Final Demand letters sent to customers as per company policy. Recommend customers for outsourcing to litigation and prepare collection files for review by the Manager of Credit & Collections.

United States

• Worked directly with Credit Manager to develop procedures, customer agreements, implementation and a notes payable system to better track high volume accounts which were beyond their terms.• Reconciled major chain accounts.• Managed 3,000+ computerized customer accounts and 1,800 A/R accounts.• Coordinated with Customer Service Department and office staff to release all credit hold orders daily. • Consistently decreased monthly account balances from 120 days down to 30-45 days.• Ensured timely collection of invoices and accurate A/R aging.• Researched customer deductions and charge backs, and provided invoice copies along with proof of delivery documentation in a timely manner. • Negotiated payment schedule agreements.• Resolved billing disputes and negotiated overdue account payment to avoid account term changes.• Organized and supervised special loss prevention projects such as open sales order.• Documented all phone calls and customer conversations.• Prepared month end report, reorganized, and edited excel spreadsheet reports for various chain customers, pulling only data that would more accurately reflect account information.Back up for A/R Specialist• Generated and processed documents for ACH draw payments from 2.5 to 3 million per day.• Prepared daily scheduled excel spreadsheet reports to following daily transfers for all ACH accounts.• Emailed all customers back up documentation (PDF file) of cover sheet, and excel spreadsheet with detail of invoices, debits and credits for review on next day cash ACH transfer.• Prepared and processed all notes payables schedules, for Credit Managers’ approval. • Built excellent positive customer relationships.

United States

• Managed 1,000 computerized active customer accounts. • Coordinated with field agents, Customer Service Reps. and office sales staff to process up to 200 orders daily. • Consistently decrease each month’s 120 columns to 50% within 6 months while reducing all other columns. • Negotiated payment schedules and authorized credit to $25,000.00 • Resolved billing disputes and negotiated overdue account payments to avoid term changes. • Organized and supervised special loss prevention projects such as open sales order research. • Reorganized and edited data reports pulling only data that would more accurately reflect account information.• Supervision and monitoring of collection's due diligence while still leading the company in collection recoveries consistently. • Back up for A/R Specialist Generated and processed documents for ACH draw payments from 2.5 to 3 million per day. Prepared daily scheduled excel spreadsheet reports to following daily transfers for all ACH accounts. Emailed all customers back up documentation (PDF file) of cover sheet, and excel spreadsheet with detail of invoices, debits, and credits for review for next cash ACH transfer.• Prepared and processed all notes payables schedules, for Credit Managers’ approval. Maintain aging report with current collection notes to be distributed to field and management.

United States

• Worked directly with controller to oversee outside salesman for a company with annual revenues of 8 million.• Internal support, drafted and adapted currently used salesman liability, credit inquiry and wire transfer forms.• Managed 5,000 computerized active customer accounts• Coordinated with 12 field agents and office sales staff to process up to 500 orders daily• Consistently decrease each month’s 120 column to 50% within 6 months while reducing all other columns• Negotiated payment schedules and authorized credit to $25,000.00• Resolved billing disputes and negotiated overdue account payment to avoid term changes.• Organized and supervised special loss prevention projects such as open sales order research.• Discovered system glitches, reorganized and edited data reports pulling only data that would more accurately reflect account information.• Accounts Payable