Aidan Callaghan Email & Phone Number

Portsmouth, Gb

United Kingdom

• Responsible and accountable for the support of the VisaNet Authorization system in a multi-datacentre and multi-processing environment.• Leading and managing a team of Analysts, Consultants and Senior Consultants in Europe who are primarily responsible for the second level problem determination and recovery of the VisaNet Application and related Operating System, Services, and Client related issues.• Leading and working across departmental boundaries to develop sustainable automated processes leveraging technologies like Machine Learning.• Leading Product resiliency and reliability related consultancy towards new Product development.• Giving shape to new frameworks and processes to assess reliability, performance, operability and observability of Real-time applications and systems in design.• Indirectly leading teams in the USA and Singapore providing second level support for VisaNet Application.• Responsible and accountable for all VisaNet software and global implementations and act as an Incident Commander for any VisaNet related issues.• Assist/lead problem triaging in high priority incidents/crisis situations with the appropriate Management lanes, Support groups, and Service partners as required and responsible for mitigation, tracking progress and permanent resolution.

Portsmouth, United Kingdom

Currently working in the 24x7 Operations Centre of the CLS Bank Foreign Exchange system (http://www.cls-services.com/), settling an average gross $4 trillion per day. A customer facing position in a demanding support organization, requiring the ability to articulate complex problems in pressure situations and to think clearly and logically to resolve service incidents. The role demands a strong service protection posture that inspires service delivery excellence and team effectiveness.

Portsmouth, United Kingdom

Responsible for the support of all software packages deployed within the CLS Production environment, working a 24x7 shift pattern and specialising in the CLS Core and Gateway applications; SwiftNet Link; Swift Alliance Access/Gateway; Websphere MQ and WPS; Logica HotScan; FundTech PayPlusUSA and BBP Sicigt+.

Portsmouth, United Kingdom

Responsible for the day to day running of the CLS Production environment and Member facing test environments, working a 24x7 shift pattern and working with CLS Core and Gateway applications; SwiftNet Link; Swift Alliance Access/Gateway; Websphere MQ and WPS; Logica HotScan; FundTech PayPlusUSA and BBP Sicigt+.

Portsmouth, United Kingdom

Part of the original team that set up the IBM/CLS Command Centre.- Responsible for taking over 300 calls a day from the CLS bank and logging problem tickets, then assigning tickets to the relevant teams for resolution. Responsibility also included problem management and tracking problems through to closure.

Created documents that mapped to IBM's marketing strategy. Arranged projects/events that would get employees better known throughout the IBM community.

Ba Hons Business Studies, Computer Studies, Marketing

Education record