Pre-sales demonstrations and presentations through Workshops/Road shows and on a one-to-one basisProject ManagementManaging new orders from sale to completion, on time, with a focus on delivering an excellent customer experiencePreparation of Project Control documentsRisk assessment & mitigationPre-installation – Liaise with 3rd party IT companies and in house IT departments regarding infrastructure and required pre-requisites for installationResponsible for all… Show more Pre-sales demonstrations and presentations through Workshops/Road shows and on a one-to-one basisProject ManagementManaging new orders from sale to completion, on time, with a focus on delivering an excellent customer experiencePreparation of Project Control documentsRisk assessment & mitigationPre-installation – Liaise with 3rd party IT companies and in house IT departments regarding infrastructure and required pre-requisites for installationResponsible for all project planningResponsible for booking resources within the teamProject closure and hand over to SupportSystem ImplementationInstallation and configuration of software namely ALB.Installation of Microsoft SQL Server where necessaryHosted services – Implementation of data transfers to our hosted data centre, assisting in setting up remote connections, smart phone & tablet configurationsSystem Customization - Advise and assist firms in customizing their case management system. This includes design of user defined screens and Legal Case WorkflowsInternal User acceptance testing of migrated dataUser Training – design and delivery of training courses based on the needs of the individual practice. Training can be carried out on site with the client, by remote session or as a group presentation in a workshopSupporting Documentation - Maintaining user guides and preparation of help sheets based on clients’ needs to support trainingShort OrdersCalculating time required for short orders before order raisedReconfigure new servers/PC’s following hardware refreshCreation of user defined reportsWork on amending template lettersSoftware upgradesAd hoc training as requiredSoftware Usage assessments - Assess how existing customers are utilising softwareSoftware Testing – UAT new releases of software prior to introduction to customers, reporting back to development teamProduct development Show less

My role is to proactively monitor and analyse data changes made to the global business information system by its end users and make any necessary changes to maintain high data quality standards. The system supports multilingual content and is used in all of the firm’s offices globally:Main Duties• EPiC System Trainer – Training of global business development community on the EPiC system, the business information system currently employed by the company.• Monitoring system… Show more My role is to proactively monitor and analyse data changes made to the global business information system by its end users and make any necessary changes to maintain high data quality standards. The system supports multilingual content and is used in all of the firm’s offices globally:Main Duties• EPiC System Trainer – Training of global business development community on the EPiC system, the business information system currently employed by the company.• Monitoring system logs and production of daily integration summary reports.• Responsible for daily quality checking procedures such as identifying and merging duplicate data and ensuring that the required data standards are being applied.• Creation, running and distribution of standard reports.• Maintaining entry of CV information and uploading photographs for new joiners to the business, while also checking and amending CV and Experience narratives for style consistency (including non-English content).• Maintenance of administrator level data such as user accounts and structured lists.• Provide an effective support service for users with a 24-hour turnaround time for queries.Side Projects• Responsible for the creation and maintenance of global department Intranet page using SharePoint, function of which was to detail reports for senior management.• Management of data integrity for low and high level project information.• Implementation of task management system using Microsoft Outlook, for handling daily tasks and requests made to the department.• Management of a marketing project, involving communications across the global network to ensure an extremely high standard of the description of key deals along with maintaining a working inter-departmental relationship to ensure the project is successful.• Data Accuracy Trainer – Currently run data accuracy sessions, using materials provided by Scott Bradbury, the management development learning resource company. Show less

Working within a busy, pressured environment.Customer Service Representative• Responsible for customer service desk in-store• Helping Customers with required shopping needs• Dealing with customer queries and complaints• Answering telephone callsTemporary Front End Team Leader• Supervising a team of up to 10-15 staff at any one time• Key holder position• Organise department• Facilitate breaks, holidays and overtime• Cash handling• Wages

Finance• Maintaining the businesses bank accounts for the five branches on a daily basis• Bank reconciliations for the five branches every month• Production of weekly reports based on the company sales over that period• Reporting to directors on a daily basis updating them on the cash flow of the business along with sales from every branchPayroll• Completion of the company’s payroll on a weekly basis• Upkeep of all personnel files• Weekly meetings with area… Show more Finance• Maintaining the businesses bank accounts for the five branches on a daily basis• Bank reconciliations for the five branches every month• Production of weekly reports based on the company sales over that period• Reporting to directors on a daily basis updating them on the cash flow of the business along with sales from every branchPayroll• Completion of the company’s payroll on a weekly basis• Upkeep of all personnel files• Weekly meetings with area manager to discuss payroll issues and staff levels Show less

• Direct management of own client portfolio. Responsible for the continual maintenance; personal face to face contact and written communications to achieve deadlines for over 300 clients;• Preparation of Self Assessment Tax Returns for client portfolio, containing a range clientèle from private individuals, partnerships, small and medium sized businesses, trust and estates and self administered pension schemes; • Development and maintenance of strong contacts with local HM Revenue &… Show more • Direct management of own client portfolio. Responsible for the continual maintenance; personal face to face contact and written communications to achieve deadlines for over 300 clients;• Preparation of Self Assessment Tax Returns for client portfolio, containing a range clientèle from private individuals, partnerships, small and medium sized businesses, trust and estates and self administered pension schemes; • Development and maintenance of strong contacts with local HM Revenue & Customs personnel • Design and development of statistical aids in regard to the preparation and monitoring of tax returns; • Ensuring all legal and business documentation are produced and completed in an accurate and timely fashion; • Production of spreadsheet reports on a weekly basis to three levels of management including Partner for Personal Taxation. • Training and induction of new employees in Personal Tax department; • Participation in and contribution to all team meetings including tax technical updates and client portfolio briefings; Show less