E-Commerce Lead
Current• Leads a team of up to five associates to ensure smooth operations, including shift placements and employee breaks. • Communicates with customers; ensures orders are accurate and assembled on time. • Assist with customer questions and concerns regarding substituted items and time changes. • Train up to three new team members a month in operations, customer service, and efficiency. • Partnered with leadership to improve workplace culture, leading to a reduction in turnover. • Develop and manage work schedules for a 15-person department, ensuring shifts have appropriate coverage, time off requests are accounted for, and filling in for unexpected changes.