Aidan Keating Email & Phone Number

San Diego, California, United States

Colorado Springs, Colorado, United States

• Performed printer and peripheral setup, maintenance, and troubleshooting across departments to ensure continuous functionality.
• Set up and configured new workstations and laptops for faculty, ensuring proper integration with University systems.
• Conducted hardware audits around the University and assisted with IT refreshes.
• Provided end-user support for collaboration platforms such as Microsoft Suite, Adobe Cloud, and Zoom, resolving issues to ensure productivity.
• Aligned faculty roles within the appropriate Organizational Units to ensure optimal privileges and access to resources

Colorado Springs, Colorado, United States

• Diagnosed and resolved technical issues reported by users covering software, hardware, network, and other IT-related problems both physically and remotely.
• Addressed support requests from users via email, phone, and ticketing systems; resolving issues using a variety of applications including Azure, Cherwell, Active Directory, and BitWarden.
• Assisted users with basic technical tasks such as password resets, software installations, email configuration, and printer setup.
• Provided timely updates and communication to users regarding the status of their requests as well as planned maintenance activities.

Colorado Springs, Colorado, United States

• Resolved customer inquiries and complaints, maintaining a high level of satisfaction amidst high-pressure, fast-paced situations.
• Established and maintained strong collaborative relationships with all restaurant staff, including cooks, managers, servers, and support staff, fostering a cohesive and efficient team environment.
• Demonstrated exceptional time management and organizational skills, effectively juggling multiple tasks to meet tight deadlines.

Highlands Ranch, Colorado, United States

• Provided hands-on training to employees in food preparation, POS operations, and line work, improving team performance in food safety compliance, accurate transactions, and quick service during high-demand periods.
• Consistently managed multiple customer interactions simultaneously, ensuring timely resolution of inquiries and concerns without compromising service quality.
• Prepared quality food items within service goal timeframes while upholding adequate food safety procedures, quantity control, and presentation.
• Contribute knowledge and application of food safety principles, ensuring the highest standards of food handling and preparation.