Aidan Kyle Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Managing the EMEA Production Support and Monitoring team for all Exegy Products

Belfast, Northern Ireland, United Kingdom

Working in the Global Client Services Team supporting a large client with a Managed Service. I head the project with 3 staff under my lead. My role is multifaceted and my duties include; management of a small team which supports the client with Market Data related queries, management and security of physical hosted servers on client premises, daily ready for business monitoring and continual monitoring throughout the day in bespoke monitoring tailored for the client, continual service… Show more Working in the Global Client Services Team supporting a large client with a Managed Service. I head the project with 3 staff under my lead. My role is multifaceted and my duties include; management of a small team which supports the client with Market Data related queries, management and security of physical hosted servers on client premises, daily ready for business monitoring and continual monitoring throughout the day in bespoke monitoring tailored for the client, continual service improvement for the project by implementing a change process (which includes planning, testing, reviews and execution on the Platform in a controlled and managed process making use of GitHub as a repository), better client communication & weekly meetings with the client, automation of daily repetitive tasks, issue investigations and resolutions (all tracked in JIRA), performance metrics analysis, continuous improvements on monitoring, weekly management meetings. Show less

Belfast, United Kingdom

Working in the Global Client Services Team supporting a large client with a Managed Service. I head the project with 3 staff under my lead. My role is multifaceted and my duties include; management of a small team which supports the client with Market Data related queries, management and security of physical hosted servers on client premises, daily ready for business monitoring and continual monitoring throughout the day in bespoke monitoring tailored for the client, continual service… Show more Working in the Global Client Services Team supporting a large client with a Managed Service. I head the project with 3 staff under my lead. My role is multifaceted and my duties include; management of a small team which supports the client with Market Data related queries, management and security of physical hosted servers on client premises, daily ready for business monitoring and continual monitoring throughout the day in bespoke monitoring tailored for the client, continual service improvement for the project by implementing a change process (which includes planning, testing, reviews and execution on the Platform in a controlled and managed process making use of GitHub as a repository), better client communication & weekly meetings with the client, automation of daily repetitive tasks, issue investigations and resolutions (all tracked in JIRA), performance metrics analysis, continuous improvements on monitoring, weekly management meetings. Show less

Belfast, United Kingdom

Working in the Global Managed Services Team supporting Vela’s internal Superfeed Project which provides Market Data for numerous Clients. Role includes Support of in-house Applications, management of the Infrastructure, supporting on-boarded Clients with Superfeed and Mamacache installations and queries via Jira Ticketing System as well as improving monitoring of the environment using ITRS (Monitoring SME for ITRS Geneos).

Working in the ITRS Platform team in Citi supporting all Regions and Businesses in UAT and Dev environments as well as working alongside the ITRS Managed Service within Citi to improve and standardise all monitoring across Regions and Businesses. Delivers solutions for monitoring needs and manages Big Data instance of ElasticSearch for ITRS Alert Metrics.

Belfast, United Kingdom

AVP in a Global Team supporting Citi's Trade Processing Application, the job involves supporting Traders and Middle Office with the booking of Trades and Troubleshooting issues which occur with the application, using TPS Client, Oracle SQL, ITRS Geneos Monitoring and Unix. I currently have an extra repsonibility as the SME (Subject Matter Expert) for Rates in ITRS Geneos Monitoring.

Working in a Global Team supporting Citi's Trade Processing Application, the job involves supporting Traders and Middle Office with the booking of Trades and Troubleshooting issues which occur with the application, using TPS Client, Oracle SQL, ITRS Geneos Monitoring and Unix. I currently have an extra repsonibility as the SME (Subject Matter Expert) for Rates in ITRS Geneos Monitoring.

Belfast, United Kingdom

User Support and Setup for Commodities: Trayport, Tradesignal, Openlink, CitiExotics. SME for Trayport - Commodities Application which allows the trading of Oil, Coal, Gas and Emissions, Provide Support to all users for this application and monitor its activities, resolving any issues that arise and working closely with the vendor to fix any issues that cannot be resolved in house, Involved with RFC (Request for Change) and weekend checkouts, Keeping an up to date knowledge base for… Show more User Support and Setup for Commodities: Trayport, Tradesignal, Openlink, CitiExotics. SME for Trayport - Commodities Application which allows the trading of Oil, Coal, Gas and Emissions, Provide Support to all users for this application and monitor its activities, resolving any issues that arise and working closely with the vendor to fix any issues that cannot be resolved in house, Involved with RFC (Request for Change) and weekend checkouts, Keeping an up to date knowledge base for Application Support - Wiki Pages, Documents, SME for Netagent within Commodities - Monitor all Unix/Linux and Windows boxes for Business Critical Applications and create custom scripts for Monitoring, Support for ION Trading Platform - Marketview.User Support and Setup for Rates (up until September 2011): - Trader Setup - Futures Markets; LIFFE and EUREX, Cash Markets; Bloomberg, Tradeweb and Bondvision, ION Trading - MMI Client Monitoring and Creation, Netagent Monitoring, Trade Reconcilation Show less

Website Creation (HTML, PHP, CSS, JavaScript) and Maintenance, PC Hardware and Software Support, Display and Presentation Support, Installation of New Computer Systems, Maintaining Current IT Systems, Image Backups (Norton Ghost + Acronis), Re-Imaging Computers, Installing Software, Data Recovery, Repairing Systems, Security Tasks, Software Testing, Windows Domain Setup, Active Directory Management, Presentation Design, IT and Audio Visual Support at Open Days & Special Events.

Web Services, PC Hardware, and Software Support, Display and Presentation Support, Website Design, Creating and Managing content on WebCT (CMS), Installation of New Computer Systems, Creating Images of New Installs (Norton Ghost), Installing Software, Data Recovery, Repairing systems, Security Tasks, Software Testing, MS Outlook Setup, Windows Domain Setup, Presentation Design, IT and Audio Visual Support at Open Days & Special Events, Tutorial on how to use WebCT, Presentation on how to use… Show more Web Services, PC Hardware, and Software Support, Display and Presentation Support, Website Design, Creating and Managing content on WebCT (CMS), Installation of New Computer Systems, Creating Images of New Installs (Norton Ghost), Installing Software, Data Recovery, Repairing systems, Security Tasks, Software Testing, MS Outlook Setup, Windows Domain Setup, Presentation Design, IT and Audio Visual Support at Open Days & Special Events, Tutorial on how to use WebCT, Presentation on how to use WebCT (100+ people), Course Demonstration – helped with IT related queries in a Masters Class provided by the faculty, Installation of Linux OS. Show less

Bsc Hons, Interactive Multimedia And Design

Btec National Diploma, Ict Practitioners