Aidan Macisaac (Aciro) Email and Phone Number

• Responsible for delivering and managing the real-time ScotRail Train Service through effective leadership of the ScotRail Control team providing 2,400 passenger train journeys per day across Scotland. • Safety Critical lead for the tactical management and coordination of all Major and Operational incidents/accidents. • Senior Manager responsible for setting and delivering the strategic plan for disruptive incidents, events, and implementation of the business command structure (General Emergency Plan). • Strategic lead for Scotrail in the preparation and implementation of contingency plans related to EWATs (Emergency Weather Action Teleconferences) for Adverse Weather, Emergency and Incident management.• Acting as the Senior ScotRail representative outside normal business hours.• Liaison as the ScotRail representative with Transport Scotland MART (Multi Agency Response Team), External agencies and Key Stakeholders during operational delivery and incidents. SPoC (Single Point of Contact) during major events.• Review and amend the content associated with the regular timetable review of the Scotland Route Contingency Plan.• Ensuring compliance and adherence of Railway Safety regulations and procedures; maintaining safety at the forefront of ScotRail Control Operations.• People Management associated with the ScotRail Train Service Delivery team, promoting continuous learning and development of staff. Adherence to HR policies, regular staff check-in’s, setting of performance objectives and managing team performance.• Control Business Continuity associated with COVID-19 Pandemic.• Implementation and ownership of the RDG Service Recovery Framework associated with ScotRail.• Network Rail Qualified Assessor; assessing new and experienced members of the Train Service Delivery Team identifying areas of key strength and mitigation of skills fade. Maintaining competence of the Control room staff.

• Delivering the on-time ScotRail train service through pro-active manipulation of traction & rolling stock resources, train crew, station staff and effective regulation of train services.• Intervening with the booked working timetable to ensure minimal impact to PPM (Public Performance Measure) • Implementation and creation of Emergency Timetables during perturbed working.• Management of Safety of the line incidents in accordance with ScotRail Operational policies, RSSB Rule Book, Network Rail National Operating Procedures.• Deploying key on-call personnel where required to operational incidents.• Knowledge of traction & rolling stock engineering maintenance plans • Liaison with Emergency Services during Safety Critical incidents.

• Responsible for the real-time implementation of alternative rail replacement transport for Emergency Disruption and the planning of Engineering Works affecting Scotland’s Railway.• Working with third party and public sector companies procuring alternative transport contracts.• Recruiting and developing working relationships with Coach Operators across Scotland ensuring adherence to Safety Compliance procedures.• Management and Supervision of Rail Replacement Coordinators.• Billing and Invoicing of all ScotRail Replacement Transport • KPI reporting and performance improvement on KPI targets

• Overall accountability for the daily airside operation of key procured airlines at Glasgow Intl Airport.• Management and responsibility of the airside operation through effective leadership of Turnaround Managers and Airside Personnel• Multi Agency JESIP designated Local Incident Commander for Emergency Response and Major Accidents• Point of contact for key Airline Operations Control and Menzies Aviation Daily operation• On-Time Performance target driven and chair of strategic working group to improve First Wave OTP• Compliance with DFT & CAA directives• Internal auditing of staff competence during safety critical duties

Responsible for the weight and balance management of Loganair aircraft at Glasgow Airport.Calculate the relevant key weights and measurements for the PIC during flight including: TOW, MLW and MACTOW. Issuing the relevant loading instructions to ground staff and liaising with flight deck to allow the maximum possible fuel to be taken on board in line with the restrictions on the aircraft. Oversee disruption at Glasgow when delays/cancellations incur and update the relevant departments.Liaison with the airport authority for appropriate stand planning.

Responsible for ensuring safe, on time departures as per the flying schedule for several airlines at Glasgow Airport.Customer and Safety focused. Managed and delegated in a fast-paced environment. Processed all data and documentation required for the safe and secure turn-around, by manual and automated computerised systems, including weather reporting and NOTAMs (LDM, PSM, Special loads, cargo, mail, DGR, Steps, GPU, ASU, fuel, catering and crew changes.Carried out pre-arrival inspections, aircraft and the aircraft footprint area hazard/FOD checks. Lead and managed the turn-around process, ensuring all relevant equipment, resources and services were in place, as required to complete a safe, secure and efficient, on time turn-around.Ensured timely and effective communication with all relevant parties, both external and internal. Co-ordinated the safe, secure and efficient Customer disembarkation and boarding according to local procedures. Ensured appropriate response and actions to disruption, emergency or delay situations during the operation. Responsible for agreeing and communicating the aircraft delay codes and accountability.

Secured an Internship with the UK Government in Whitehall to give an insight into modern management and workplace culture. Worked within the Department for Rural and Urban affairs giving an invaluable experience of working within a political driven environment.