Aidan Maxwell Email & Phone Number

Glasgow, Scotland, United Kingdom

I initially started my employment at Lloyds as a retail customer care advisor, which involved taking inbound customer calls and utilising product knowledge, bank processes, and several different systems in order to deliver an outstanding customer experience. My excellent performance in this role quickly reaped reward, as only four months into my employment I was promoted to the wealth and mass affluent department, which entails a more specialised service for our wealthier and private banking clients. Currently, my roles key responsibilities entail: Customer support: by addressing queries related to accounts, transactions, banking products, and general inquiries with professionalism and accuracy.Product Knowledge: Maintain up-to-date knowledge of Lloyds Banking Group's products, services, and promotional offers to assist customers effectively and recommend suitable solutions.Documentation and Record-Keeping: Accurately documenting customer interactions, issues, and resolutions in the system to maintain comprehensive records and facilitate future references. Furthermore, documenting customer support needs by being able to identify and then approach difficult conversations regarding vulnerabilities/ financial difficulty. Compliance: Ensure compliance with banking regulations, data protection policies, and security measures while handling customer information and transactions.Administrative: Knowledge of Microsoft Excel, Word & Outlook email communicationOverall, the key skills and qualifications I have developed at my time at Lloyds is primarily strong communication skills, both verbal and written, with the ability to explain complex information clearly and concisely. Additional skills I have gained from the role is excellent familiarity with banking systems and software, ability to multitask, prioritise, and work efficiently in a fast- paced environment, and finally always having a compliance- orientated mindset with a keen eye for detail.

Glasgow And Edinburgh

As a server and working front of house, it was integral that I had thorough product knowledge, and was able to effectively communicate this to our customers.

Glasgow City, Scotland, United Kingdom

As part of my postgraduate degree in journalism, me and my fellow classmates created Rising Clyde, a Glasgow-based digital publication made for young people who are passionate about the climate emergency. I played a pivotal role as a content creator, multimedia producer, as well as sub editor. Rising Clyde gave me an insight on the inner workings of being in a news room and colloborating with others to produce an enganing media package. Some of the valubale skills I gained from creating Rising Clyde are being able to edit others work as well as delegate editing to others, utilising software tools on Knight labs such as story maps and juxtapose to enhance my stories, as well as being able to conduct interviews with people in order to bring a fresh perspective to a story. Further skills I gained from this course was being able to use data wrapper in order to visualise data in a way that makes it more accessible for readers, such as bar chart comparisons. This also required me to be familiar with Microsoft Excel in order to create these visualisations.Finally, working on Rising Clyde made me far more knowledgable on climate activism and highlighted how underepsented the climate emergency is in mainstream media.

Postgraduate Degree, Journalism, Merit

Bachelor'S Degree, Comparative And Scottish Literature, 2:2

Graduated with a joint honours degree in Scottish and Comparative Literature. My dissertation was a comparative analysis of " gay.