Aidan Mccutcheon Email & Phone Number

* Inbound telephony and case based role where you'll be dealing with customers with enthusiasm and confidence to ensure that you leave the customer feeling valued and appreciated* Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease* Energetically and enthusiastically work as part of a high performing team* Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service* Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand

- Making calls to businesses across the UK to establish their current/prospective music usage- Speaking with potential new clients providing sales through service- Providing the highest level of customer service at all times- Processing sales of music licences to businesses- Promoting the client and the service they provide, ensuring the customer and their needs are main priority at all times including the use of music- Ensuring all customers are compliant with legal obligations when it comes to the use of music in their business

- Training and development sales workshops.- Providing Client awareness.- Delivering 5* customer service.- Managing sales KPIs.- Promoting clients' products and services.

 Operating tills to complete high volume of sales transactions Successfully handling cash, payment cards, vouchers, exchanges and refunds Providing exceptional customer support, acknowledged by Primark SMT General H&S awareness including how to report issues Responsible for working on my own and at times as part of a team Stock replenishment including general store housekeeping duties-Fully qualified baler and skilled in the use of pallet trucks