Following an acquisition and period of company growth, I came onboard the OMC team in early 2020 in a Sales Director capacity. Accelerating the growth of Sales & Marketing within the business, at a time which became pivotal in the economic world. By creating strong relationships with key company stakeholders, the role aids the strategy and company goals to ensure they meet. My understanding of the industry is key to delivering effective messages to team members, clients and partners alike. The role requires high levels of quality, accuracy and consistency for the organisation, working collaboratively with the team to foster a culture of continuous improvement. ACHIEVEMENTS• Define and executed sales strategies, refining operations with concise targets, setting clear performance objectives per team member and galvanising network; • Personally generating >$180,000 in revenue over a 12 month - Consistently meeting personal sales goals, leading by example and performing to the highest level, to ensure team members had the right mentality for success from their mentor; • Maintained business continuity throughout Covid-19 pandemic, ensuring the functionality with minimal disruption to BAU whilst sustaining ongoing revenue growth; • Coached over 20 sales specialists, uplifting capability through training and mentoring, developing strong business relationships to drive continued success.

Devised and led the strategy to provide appropriate support to a sales team, developed and mentored wholly by myself – responsible for 10 – 20 agents at any one time & budgets in excess of >$1.5m annually. Maximising the potential of the team, mentoring, and providing counsel to aid the team’s success – providing a win-win environment for our clients, agents and stakeholders alike. With a proven track record of exceeding personal sales targets, this set me up to become a leader in the industry – paving the way for a successful team to follow suit. ACHIEVEMENTS• Developed a transparent and robust relationship with team members, managing expectations and improving results by 40% in the first 12 months; • Consistently maintained sales volumes, providing consistent results for our clients through multiple channels; • Developed company high performers, refining recruitment processes, rolling out on-boarding training and practices, providing counsel and mentorship to empower top performers; • Improved end customer experience, providing training and development to agents to help deliver customer objectives, ensuring client reputations are well maintained and customers have a positive experience of their brands

TSA was my first introduction into the Sales and Marketing industry, it was here I developed my passion for developing the skillset to influence a customer decision, impacting and empowering team members and solving problems within the workplace. I developed the skills very quickly to deliver consistent results, moving swiftly to overseeing training and compliance within my fellow team members, with the goal to engage their interest further to aid results.ACHIEVEMENTS• Exceeded monthly sales targets, refining skillset and developing ability to drive personal sales;• Managing team members, consulting with team members to develop rapport within the team to drive morale;• Cultivated relationships with the marketing and sales department, consulting with team members to increase positive customer experience;• Created and presented sales information, to fellow team members to aid team success and company revenue• Resolve customer complaints, focusing on root cause situations to establish an equilibrium with customers to ensure brand protection; • Increased customer base, maximising the new existing client base, using upselling techniques to drive average customer spend.