Aidan Odoherty Email & Phone Number

County Dublin, Ireland

East Point Business Park Dublin 3

I provided technical support for clients working with them to resolve their issues and provide them with the highest standards in services.Overview of Role & Software used:• Resolve all issues at first contactActive Directory:• User account management• OtherCitrix:• Restarting user sessions• Resolving user issues• VM management• OtherMicrosoft Exchange:• Mailbox management• OtherMail Filtering:• Monitoring & Releasing emailsOffice 365:• Creation of email addresses & mailboxes• Mailbox management• User account management• OtherPrinters / Network:• Connecting printers / pc's• Resolving user network issues• Trouble shootingUser Desktops:• Desktop Trouble Shooting• Standard software installations ○ Microsoft Office 2013 ○ Lync 2013 ○ Other Software• Non Standard software installations• Standard software trouble shooting & repairs ○ Access ○ Excel ○ One Note ○ Outlook ○ PowerPoint ○ Word• Non Standard software support & repairs I.T. Support Services, Covering System Level support, Installation, Configuration, Maintenance, Hardware and Software Tools

Managing import-export sales Trade counter and internet-based sales Maintaining customer accounts (trade/wholesale) Maintaining and updating company's website Wholesaling electronics Business to business sales

Managing sales (retail/ trade/ wholesale) import/export Stock Managementaccounts managmentProviding regional sales and customer support covering all 26 counties Exclusive agencies on several UK and continental companies good working knowledge of satellite and related electronics industry technical support

appeals Processing and the Scheduling of appealsproofing and preparation of client filesall aspects of operating a busy officeliasing with solicitors judges and all involved in the appeal process

Operation and Maintainance service on several production machines Final quality checking on PCBs Carrying PCB fault diagnosis and repairs Safety officer Warehousing o Doherty Electronics, 92a St. Clare's Avenue, Harold's Cross, Dublin 6W; WarehousingLogistics