Aidan Sharratt Email & Phone Number

Bristol, England, United Kingdom

• Management of day to day operational processes, service delivery and capacity forecasting• Management of a portfolio of internal and external projects through a full project lifecycle ensuring full delivery against objectives• Responsibility for supplier and customer contracts • Day to day management of financial processes• Implementation of the company quality management system

A specialist global outsourcing and software provider to insurers, brokers, fleet managers and automotive manufacturers Reporting to global executive team, managing operational and supply chain processes for claims and repair related services. Delivery of best practice and operational alignment across a global business operating in 9 countries with multiple lines of businessResponsible for operational management and consultancy services to regional business units and central management team. During a period of rapid acquisition of 4 businesses in France, Spain, UK and Belgium I implemented standardised processes and ways of working to manage 400,000 motor claims per annum, with 1100 suppliers and other partners, improving efficiency by 7%.Managed the start-up of a business unit in a new territory (Poland). Establishment of call centre and back office operations with 25 FTE, client implementation, supplier on-boarding and IT delivery, to create a business processing 4000 claims per month.Led global review and implementation of new operating model for Warranty and Service Plan lines of business handling over 3 million active customer policiesManaged a team of 8 business analysts defining global claims system requirements; producing and refining user stories, product collateral and sprint planningResponsible for transformation of global business processes to support Microsoft D365 finance rollout. Managed the analysis of current state in each region, and worked with regional and global management teams to define a common target operating model.Undertook due diligence reviews for business acquisitions

A motor accident management company operating in Europe and North America. • Reporting to International Management Board with functional reports from operations managers in 6 country markets.• Development and implementing operational strategy in country organisations (service delivery process, business continuity, quality management)• Management of international client implementations• Implementation of compliance regimes for Financial Services Act, Sarbanes- Oxley Regulations and ISO 9001

Operations manager for a business providing outsourced motor claims handling services for corporate fleets and leasing companies. • Line management of 150 people/twin site operation• Achieved an 18% increase in productivity through the implementation of a lean servicing review• Board level reporting requirements

• Implementation of a major PLC account (contract value £66 m)• Established a new customer service centre operation

Mba, Masters In Business Administration

Industrial Economics