Aidan S. Email & Phone Number

Edmonton, AB, CA

Mississauga, Ontario, Canada

Oakville, Ontario, Canada

• Oversaw infrastructure development for Canada's leading meteorological platform with over 25 million monthly active users.
• Led the design and implementation of production Kubernetes clusters on-prem and in cloud (Azure,GCP, AWS) with Terraform and FluxCD, ensuring high performance and scalability
• Developed an Elasticsearch to Prometheus exporter in Go, allowing users to define custom Elasticsearch queries and extract specific metrics, which were then made available in Prometheus for creating targeted alerts and.
• Spearheaded the deployment of Ansible AWX, and ran sessions to teach teams how to onboard their Ansible playbooks to AWX and develop AWX jobs and workflows
• Resolved chronic stability issues with the Elasticsearch clusters serving as the backbone of our internalobservability platform, reducing data node departures from ~50 per day to zero through strategicinfrastructure.
• Built and managed GPU-accelerated model training infrastructure using Kubernetes, Kueue, JobSet, and NVIDIA GPUs to support AI model development and deployment

Toronto, Ontario, Canada

• Promoted to a Cloud Operations Engineer II, anchoring a team of 7 cloud engineers responsible for the up-time of global infrastructure generating over $575M in annual revenue.
• Developed a Python-based Jira to Prometheus exporter, enhancing observability by automating the monitoring of operational processes tracked in Jira, allowing for real-time metrics extraction and improved alerting.
• Coordinated the regular rebuilding and updating of tens of thousands of physical hypervisors, storage nodes, and load balancers across multiple teams, ensuring platform improvements and infrastructure upgrades were.
• Led the Operational Acceptance Review process for new production services, ensuring comprehensive and actionable monitoring and alerting to enhance service reliability and minimize incidents

Toronto, Ontario, Canada

• Recruited by the cloud infrastructure provider to monitor, support, and maintain infrastructure serving over 600,000 clients worldwide.
• Streamlined alert response and maintenance processes using Python and Ansible, resulting in significant improvements in efficiency and accuracy while freeing up time for more strategic initiatives
• Proficiently managed and resolved multiple high-severity incidents, demonstrating a strong ability to remain calm under pressure and deliver timely, effective solutions to minimize downtime and maximize service.

• Founded a non-profit organization that is committed to promoting accessibility to severe weather information through technology and visualization to vulnerable communities.
• Developed an artificial intelligence-driven platform that leverages natural language processing to transform plain-text severe weather alerts into visually engaging graphics optimized for quick consumption
• Designed and implemented a sophisticated deep neural network using computer vision techniques that integrates and analyzes raw weather data resulting in highly accurate tornado forecasts

Scarborough, Ontario, Canada

• Promoted to Technical Support and Project Supervisor after less than a year to support all Cartika clients and lead large infrastructure transformations.
• Managed a team of 4 technical support specialists ensuring efficient and effective resolution of customer service issues while maintaining high levels of customer satisfaction
• Led the successful implementation of a Big Data system using an ELK stack, providing real-time performance monitoring across the entire organization and empowering data-driven decision-making
• Developed and implemented a Go service to synchronize customer data between the billing system and CRM, ensuring sales representatives had timely and accurate access to critical customer information

Scarborough, Ontario, Canada

• Recruited by the Infrastructure as a Service provider to provide technical customer support and monitor and maintain North American systems.
• Spearheaded the transition from manual infrastructure configuration to automated infrastructure as code using Ansible and SaltStack, resulting in faster deployment times, fewer errors, and reduced costs
• Provided on-demand technical support for IaaS customers and was often requested by customers to work on their accounts due to exceptional service

Ajax, Ontario, Canada

• Officiate at minor hockey games, to maintain standards of play and to ensure that game rules are observed
• Immediately resolve conflict and manage the concerns of coaches and players in a competitive and tense environment
• File necessary documents for rule infractions to governing body

Ajax, Ontario, Canada

• Greet customers, take food orders with high accuracy and handle money as Front Cashier
• Collaborate with other crew members to quickly assemble food orders for customers
• Tasked with nightly store closing which includes dining room cleaning and re-stocking of supplies