Aidan W Email & Phone Number

San Luis Obispo, California, United States

• Ground-up custom, responsive, optimized WordPress theme & plugin development and deployment (Using PHP, HTML, jQuery, SASS, & mySQL).• Active management of a portfolio of over 100 client websites.• Curate & install content, including videos, images, and text, into websites.• Help support, troubleshoot problems, and find resolutions, including website defects, andcommunicate updates to clients.• Perform quality assurance testing to ensure final product updates work as… Show more • Ground-up custom, responsive, optimized WordPress theme & plugin development and deployment (Using PHP, HTML, jQuery, SASS, & mySQL).• Active management of a portfolio of over 100 client websites.• Curate & install content, including videos, images, and text, into websites.• Help support, troubleshoot problems, and find resolutions, including website defects, andcommunicate updates to clients.• Perform quality assurance testing to ensure final product updates work as expected.• Help support server infrastructure on AWS and other platforms.• Play a direct role in maintenance, technical support, documentation and administration ofcompany-used technologies and code.• Assist in prioritizing product vision and strategy from development of new projects toenhancements.• Help ensure all ongoing project tasks and related communications are properly documented inour tracking systems.• Assist with internal projects and other duties as assigned. Show less

San Luis Obispo, California

• Navigate complex issues involving revenue, cost analysis, and management of funds up to and exceeding $100,000.• Track current issues and consult with software developers to provide information and front-line feedback.• Write custom SQL reports for businesses with unique data requirements.• Discuss processing rates, functionality, and best practices of credit card processing.• Write, disclose, and explain complex financial reporting.• Create and maintain thousands of… Show more • Navigate complex issues involving revenue, cost analysis, and management of funds up to and exceeding $100,000.• Track current issues and consult with software developers to provide information and front-line feedback.• Write custom SQL reports for businesses with unique data requirements.• Discuss processing rates, functionality, and best practices of credit card processing.• Write, disclose, and explain complex financial reporting.• Create and maintain thousands of merchant accounts.• Write and maintain documentation on software bugs and internal processesrelated to payment processing.• Liaise with third party processors to foster good customer relationships and uphold a high standard of service for our merchants (Processors include: Stripe, TSYS, Elavon, Paysafe, and EziDebit).• Identify and mitigate Merchant Risk. Show less

San Luis Obispo, California Area

• Advising on software implementation and leveraging various technologies• Working with escalated customers on product and experience-related escalations to strike a agreement where the customer is happy and the companies values are upheld• Complex troubleshooting and documentation of hardware and software issues

San Luis Obispo, California Area

• Assisted businesses achieve growth with software feature adoption and business best-practices• Handled ~100 customer calls per week• Tracking, documenting, and reporting bugs to our Development team• Offering high quality customer support to business owners and consumers

Arroyo Grande, California

As a barista for over 2 years I learned the importance of customer service and how to work as part of an efficient team in a fast-paced and demanding environment.

Pismo Beach, California, United States

• Worked with a team of 1-3 other Bussers to maintain service standards & cleanliness of Pismo Beach's busiest restaurant.• Multi-tasked many job duties throughout a shift such as dishwashing, customer service, & cleaning.• Fast-paced, high volume work environment.

Web Development Certificate, Fullstack Software Development

Fullstack Academy is an immersive 27-week program focusing on fullstack app development. Technologies used: • HTML, CSS, Javascript, SQL.

High School Diploma