- Enhanced supervisory and leadership abilities by working closely with mentoring store manager.- Pursued every opportunity to learn about the business at all levels and improve team member support.- Managed overstocking, restocking and inventory control procedures.- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.- Rotated merchandise and displays to feature new products and promotions.- Oversaw activities of teams consisting of between ten to forty people completing various store-based tasks including sales and customer service, unloading and storing deliveries in the warehouse, and restocking and merchandising on the floor, disciplining and motivating employees to maximize performance.- Trained personnel in warehouse operational equipment and maintenance, including manual and electric pallet jacks and walkie stackers.- Trained and developed personnel to improve safety, employee relations and resolve customer complaints and related issues.- Defined clear targets and objectives and communicated to other team members.- Established team priorities, maintained schedules and monitored performance.- Set targets for employees to drive company success and strengthen motivation.- Directed training and retraining of employees to boost performance and enhance business results.- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

- Used POS system to check pricing, apply discounts, process sales, returns and exchanges, issue receipts, process online orders and gift card activations.- Greeted customers and helped with product questions, selections and purchases, while informing them of current store promotions, customer programs and products helping drive high customer retention and encouraging additional purchases.- Offered each customer top-notch, personal service to boost sales and customer satisfaction.- Worked closely with shift manager to solve problems and handle customer concerns.- Supported loss prevention goals by monitoring shopper behavior.- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products in an efficient and timely manner.- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.- Balanced and organized cash register by handling cash, counting change and storing coupons.- Opened and closed the store independently and prepared the nightly bank drop for the manager.- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

- Oversaw operation and training of around 15 team members in a single shift on rotating rosters.- Demonstrated conflict management skills while supervising employees.- Reviewed and approved employee schedules and timesheets.- Monitored inventory levels in order to accurately order supplies.Maintained effective supply levels by monitoring and reordering food stock and dry goods.Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.Tracked food production levels, meal counts and supply costs.- Maintained logs for equipment maintenance as required by law. - Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations. - Maintained compliance with company policies and procedures for food safety, sanitation and quality.- Observed staff confirm safety and quality standards.- Practiced safe work habits and encouraged staff to do same.- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.- Communicated with customers to answer questions or concerns.- Orchestrated positive customer experiences by overseeing every area of operations.- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.