-Developed algorithms and programs, parsed, and conducted research for identifying and tracking changes in JLab policies, laws, regulations, etc. within the ESH division.-Automated, analyzed, created, and maintained over 100 graphs, charts, dashboards, and reports with Power BI and DAX for JLab authority to use on-site.-Collaborated with other departments of JLab to ensure proficiency and effectiveness.-Tested, validated, and utilized fine-tuned LLMS and RAG to allow users to obtain information.

-Transferred, troubleshooted, tested, and updated computers, hardware, Cisco phones, networks, and printers for the faculty at the center providing smooth transitions and satisfaction.-Assisted over 1000 students achieve academic success by providing essential information, resources, and support services, contributing to the overall mission of the Student Success Center.-Communicated effectively with students, faculty, and staff through email, phone, and in-person interactions to ensure timely and accurate responses to inquiries and requests.-Collaborated closely with academic advisors and tutors to streamline service delivery to students, resulting in seamless and efficient operations.

-Completed an internship/mentorship with the STEM Program at Grassfield High School, gaining hands-on experience in project planning and execution, curriculum development, and student engagement.-Collaborated with a team of 4 to develop a meme API generator using Python to design and implement features, debug code, and create the application.-Utilized Linux Ubuntu as part of the project, developing proficiency in the operating system's functionality and capabilities.