Aidan Dickenson Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle-Upon-Tyne, England, United Kingdom

Developed new business across the UK and managed existing accounts, specialising in Cyber Security, Cloud, Data Recovery, Unified Communications, and Connectivity.Cultivated strong relationships with key clients, securing long-term contracts and enhancing client retention.Collaborated with internal teams to optimise service offerings, aligning solutions with customer needs and industry trends.Consistently exceeded sales targets, achieving a 120% target within the first five months.Contributed to company growth by expanding the client base and identifying cross-selling opportunities.

Newcastle Upon Tyne, England, United Kingdom

Led a team of 21, driving a 25% increase in showroom sales between 2021 and 2022.Recruited, scheduled, and managed the daily operations of two showrooms, ensuring efficient and effective workflows.Implemented comprehensive training programs across the US, UK, Germany, and Australia, boosting customer satisfaction and close-win rates.Provided mentorship and development opportunities for team members, resulting in improved team performance and engagement.Drove operational excellence by refining processes and introducing best practices in showroom management.

Newcastle Upon Tyne, England, United Kingdom

Supported business teams, store leaders, and the market leader in the North East region to drive Apple’s product offerings with SMBs.Inspired and mentored sales teams, empowering them to meet and exceed commercial targets.Led a region-wide sales training program over 12 months, enhancing team capabilities and overall sales performance.Played a key role in client engagement and retention by establishing strong customer relationships and delivering a consultative sales approach.Analysed market trends to identify growth opportunities, contributing to regional sales strategies.

Newcastle Upon Tyne, United Kingdom

Promoted internally to strengthen and build client relationships through a consultative approach, driving pipeline growth and renewals.Mentored junior account managers, contributing to skill development and career growth within the team.Collaborated with national teams to enhance customer relationships and sales processes across the country.Negotiated and closed high-value deals, meeting quarterly targets and boosting regional revenue.Utilised CRM systems to track and optimise sales performance, ensuring consistent follow-through on leads and opportunities.

London, United Kingdom

I took a consultative approach to drive customer success and loyalty.Here’s how I did it ↓I learned just how crucial relationship management is in sales.It’s not just about closing deals, but developing meaningful connections with key stakeholders.At the heart of this approach is understanding the client’s needs and pain points.Here are a few things that made this strategy successful:→ Discovery sessions✅ Leading discovery sessions with prospective clients was key. This involved carefully identifying their needs and pain points.By understanding these, I offered tailored solutions that deliver measurable business value.→ Nurturing existing accounts✅ Proactively identified low-usage accounts and engaged customers in strategic discussions.This helped in understanding their challenges and opportunities for improvement, driving adoption and usage.→ Tailored solutions✅ Offered personalised guidance and support to minimize churn rates and ensure long-term client satisfaction.By consistently delivering on commitments and exceeding expectations, I built a reputation as a trusted advisor and partner.I’ve used this approach throughout my career to consistently achieve sales targets.The ability to forge strong relationships with key stakeholders and align them with the solutions provided is invaluable.

Newcastle Upon Tyne, United Kingdom

The best roles don't go to the most experienced people.The best roles go to the most passionate.My journey with Apple began in retail support.I started as an Assistant and Coordinator. I learned✅ To deliver exceptional customer service and manage operations. This role helped me understand Apple's products and services deeply. I also honed my skills in supporting both customers and colleagues.Driven by a love for technology, I moved to Apple's Technical team in London. Here, I ✅ Used my technical skills to solve complex problems. ✅I provided advanced troubleshooting and innovative solutions. My goal was always customer satisfaction. I made sure every interaction was positive and transformative.Working at Apple taught me a lot.I appreciate the company's commitment to excellence, innovation, and customer focus. I thrive in fast-paced environments. I embrace opportunities to learn and grow. Technology is always changing, and I love keeping up with it.