Aidan White Email & Phone Number

Remote

￱* Responded to submitted tickets and answered calls or chats to the support queue.* ￱Managed multiple tickets at a time using FreshDesk ticketing system.￱* Issued credentials to third party sites and software per role based access control policy.￱* Troubleshot issues with browsers, Windows and Mac operating systems, desktop applications such as Microsoft Office, peripherals, printers, home office networks, and branch networks.￱* Administered user accounts in Google Workspace, Active Directory, and in third party portals.￱* Followed, amended, and wrote technical documentation in a shared knowledge base to record common issues or new workflows.￱* Attended regular team meetings to discuss current ticketing trends and upcoming changes within the department and/or company.￱* Tracked, responded, and completed various additional tasks as issued by management through Asana.Promoted to Support Specialist II in the Central Support Information Technology team on August 8, 2021.Promoted to Support Specialist in the Information Security Team on January 16, 2022.Promoted to Information Security Analyst in the Cyber Operations team on August 16th, 2023.

Summerville, South Carolina, United States

* Provided excellent customer service by answering questions regarding various products and services.￱* Proposed solutions to help customers complete their home or professional projects.￱* Licensed to safely operate the fork truck, reach, pacer, order picker, and electric ladder.￱* Followed company safety policy and completed monthly safety trainings.￱* Assisted with training new hires.￱* Frequently communicated with department heads and managers regarding customer needs or tasks.* Received multiple Homer Awards in recognition of adhering to the company values and providing excellent customer serivce.

North Charleston, South Carolina, United States

* Managed the company supply of toners and spare parts for a fleet of enterprise level printers.￱* Documented trends and part history.￱* Managed the company fleet of vehicles.￱* Received training and certification on SHARP brand printers and copiers.￱* Received inbound toner, printer parts, and AV equipment.￱* Operated the company fork truck.￱* Assisted with various other tasks to support company operations.

Mt. Pleasant, South Carolina

* ￱Responded to submitted tickets and answered calls or chats to the support queue.￱* Managed multiple tickets at a time using the ZenDesk and Salesforce ticketing systems.￱* Troubleshot inkjet sublimation printers.￱* Provided guidance and troubleshot customer workflows using various sublimation methods and substrates.* ￱Spearheaded the company effort to provide refurbished printers.￱* Trained new team members on workflows and policies.￱* Managed key account relationships through direct support and on site visits.