-Developed decision criteria for a 1-million dollar project and screened prospective companies based on those established criteria-Reorganized 300 agent priorities establishing a standard for future operations and queue-volume management-Managed internal intranet site, including updates, formatting changes, and various organizational techniques to improve functionality and ease of use

- Developed comprehensive prospecting lists for sales and sponsorship teams generating potential leads by qualifying potential brands and businesses- Created sponsorship proposals to different organizations using creativity, effectivedesigns and time management to produce the documents quickly and accurately- Maintained relationships with different vendors at a festival hosting 23,000 visitors bycreating an effective line of communication and assisting with any pressing issue arising

- Planned, organized, and operated a booth at the SEMA Trade Show, the world’s largestAuto Show in Las Vegas demonstrating the ability to multitask and work under pressure- Redefined customer service standards while responding to customer service phone callsand emails to ensure quality interactions and help others to solve problems- Obtained articles in magazines and newspapers across North Americashowcasing products by cold calling editors and publishers

- Met project deadlines by effectively managing time while redacting court transcripts at aquality level in order to provide them to the ongoing decisions- Ensured continuity and accuracy while displaying attention to detail when comparingclient files to databases and records- Assisted clients with accessing online databases and maintained client accountsproviding good customer service- Collaborated with colleagues using teamwork and care to complete large mail-outs

- Provided excellent customer service by communicating with customers over the phone- Resolved conflict by listening to and understanding issues presented by consumers on ahighly agitated phone-line while registering insurance claims via telephone