- Studied competitor print brand products and services to gain inspiration and provide recommendations for improving current customer service communication, online products, and experience- Analyzed several aspects of low-rated product data to uncover trends and construct suggestions for producing higher ratings- Strategically built custom answers in an automation system to deliver customer support to common questions outside of regular business hours without human interaction- Gathered insights on target industries, customer experience attributes, and necessary calls to action to create a direct mail campaign- Conducted research to supply competitive pricing analysis- Responsible for allocating customers and site orders to Sales Team and Project Coordinators- Utilized Microsoft Excel skills to assess direct mail list leads- Collaborated with the Sales team to purchase direct mail lists after narrowing down target industries

- Summer of 2021 & Summer of 2022-Promoted Summer of 2022 was a Trainer & Crew Member-Provided outstanding customer service to walk-in and catering customers-Aided kitchen support and front-of-house service-Trained new employees and monitored their progress

- Summer of 2018 and 2019- Collected entrance fees, reconciling fees on a per-shift basis, assisting the public with park directions and general information.- Collected specific data on the usage of trails and parks.

- Assisted members by providing transportation, ensuring clubs were clean and ready for use, and tracked the location of golfers’ shots- With experience and member feedback, I was promoted to “B” Caddy in 2016 and was invited to work golf tournaments