Moved to AWS Safety in 2018 to take leadership of the Operational Safety Training programIn addition to previous training lead duties, designed entirely new training courses to replace Tier 1 Resolver and other out-of-date trainings. Identified risks with no training material to develop new courses. Coordinated between multiple teams and subject matter experts to create clear, concise training to prevent Amazon’s largest risks from manifesting and to communicate Amazon’s operational culture AWS Safety Tip Project Lead, a new initiative to communicate best practices and most common failures to massive audience. On a weekly basis, researched a source of major impact and how to prevent it. Created a short informational statement about the issue and sent it out to a large audience of Amazon engineers

Worked with the Tech-Ops TOS team at Amazon to rapidly engage and resolve issues pertaining to AWS and Retail. Oversaw multiple projects and improvements while on the team, including taking ownership of the Tier 1 Resolver Training program, leading training sessions and drills, and developing the team's Disaster Recovery plans and procedures.

Technical Lead on project to rapidly bring resolution to stagnating issues through technical expertise and the aggressive engagement of responsible or managing parties. Oversaw and completed major project to fix widespread issues with QoS, leading to the resolution of over 400 chronic issuesAnalyze and resolve issues on critical financial network with thousands of devices and locations worldwideWorked on issues related to Cisco, Riverbed, Citrix, Juniper, Avaya and F5 devices, network issues pertaining to BGP, OSPF, EIGRP, IPSEC, HSRP, software misconfigurations, hardware failures, and user errorFixed issues with and replaced: Cisco 6500, 3845, 2811, 3745, 3560, 2950, ASA 5500, Citrix Netscaler, F5 BIG-IP, and Riverbed Steelhead 5050 and 7050 devices Analysis typically involves connection traces, analyzing event logs, comparing current and past configurations, monitoring network changes for possible effects, guiding full replacements, and engaging vendor engineersWas responsible for interfacing directly with clients reporting issues, contacting Internet service providers, and carrying out full equipment replacements utilizing a ticketing system and SNMP monitoring tools

Built testing topologies based on customer issues, assisted customer engineers with topology configuration and test set executionWas responsible for high priority, high complexity cases involving a wide array of Cisco devicesWorked extensively on the following Cisco devices: Catalyst 6500 (06, 09, and 13) , 7600 (06, 09, and 13),; and many others Reorganized lab infrastructure, installed large scale VMWare solution, upgraded backbone and lab devices, pushed for upgrades to lab facilities and testing equipmentTrained new hires in lab safety practices, device usage, and held sessions on routing and switching topics to further understanding and educationWas responsible for furthering self education by means of pursuing CCNA, CCNP and other Cisco certifications

Summer 2007.Assisted Network and Systems administrator in daily tasks, developed and aided company-wide projectsNetwork tasks included repair of off site devices, local network troubleshooting, virus protection and firewallsSystem tasks included user and domain administration, server maintenance, and routine backupsInitiated and completed project to replace out of date VPN device being used at main branch

Summer 2005. Responsible for 21 high school students, aged 13-16, during 6-week college preparatory programHelped students adjust and resolved issues between students, acted as mentor and supervisor

Book keeping, technical support, facilities management, banking, delivery, opening, closing, customer service

Summer 2003.Worked with Systems Administrator in office complex and adjacent chemical laboratoryAssisted with network configuration, server diagnostics and testingInitiated the move from Windows to Red Hat Linux to save on licensing costs