Aidan H. Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

As the Student Programs Coordinator and Office Support Administrator at Osler, Hoskin & Harcourt, one of Canada's leading business law firms, I coordinated the administrative aspects of our summer and articling student programs in the Ottawa office. My role involved managing onboarding and orientation processes, supporting recruitment using viRecruit, administering performance evaluations through viEval, and overseeing Law Society of Ontario licensing requirements. Collaborating closely with the talent management team, I assisted with student allocations, hireback processes, and maintained up-to-date personnel records. Additionally, I planned training sessions and social events, managed the Student Programs calendar and mailbox, provided general administrative support to the Senior Manager, assisted with candidate screenings and interview scheduling, and contributed to maintaining current workflows and procedures—all aimed at fostering a positive, collaborative, and innovative work environment.

Ottawa, Ontario, Canada

As a Lobby Ambassador at Cisco/SPS Global, I welcome and engage with internal and external clients, ensuring a positive and efficient experience. Responsibilities include greeting guests, managing lobby traffic, addressing inquiries, promoting amenities, and upholding security protocols.

Liverpool, England, United Kingdom

Interpreter Languages Services Unit (ILSU)Building on my success in ACCH, I was promoted to Executive Officer within TST and deployed to the Interpreter Languages Services Unit (ILSU). In my most recent role, I led the bookings team, specializing in coordinating interpreters proficient in various languages, including French, for assignments and interviews. Managing individual and bulk interpreter requests, I ensure seamless scheduling and confirmation of interviews. Proactively addressing challenges, I collaborate with business areas to explore alternative solutions for conducting interviews requiring rare or challenging languages.Key Achievements and Competencies:• Exceptional Sensitivity and Resilience: Demonstrated a consistently high level of sensitivity, emotional resilience, and a profound understanding of the unique needs of vulnerable adults and children throughout deployable duties.• Meticulous Record-Keeping: Necessitated the accurate maintenance of computer system records relevant to deployed workstreams, contributing significantly to the overall efficiency of the team.• Outstanding Customer Care: Consistently provided effective and timely customer care to both internal and external customers, aligning consistently with current guidance and best practices.

Liverpool, England, United Kingdom

As a dedicated member of the Tactical Surge Team (TST) within the Asylum Customer Communications Hub (ACCH), I played a pivotal role in executing critical functions across the United Kingdom's Home Department. During my tenure, the Prime Minister made a statement to the House of Commons, prioritizing the "abolishment of the backlog of initial asylum decisions by the end of next year."In alignment with this ambitious goal, I actively contributed to the team's mission by managing 50 casework tasks daily. Through effective collaboration with internal and external partners, I ensured seamless operational support while meticulously maintaining records of workstreams. My responsibilities spanned a diverse range, including conducting screening interviews, delivering on-location crisis support, managing casework, and processing data in office settings.Key Achievements:• Collaboration: Building positive relationships with relevant entities for common objectives.• Record-Keeping: Maintaining accurate computer system records, and enhancing team efficiency.• Customer Care: Providing timely and effective customer care aligned with best practices.I am proud to have been part of a team that actively contributed to the realization of the Prime Minister's commitment, playing a crucial role in achieving the target of abolishing the backlog of initial asylum decisions by the end of the stated timeline.

Bootle, England, United Kingdom

Led passport application processing, applying policy guidelines to determine nationality and identity. Delivered biweekly reports to senior management, addressing application numbers, processing speed, and budgeting concerns. Proactively communicated changes in Digital Application Processing (DAP) software to staff. Upheld UK passport integrity by identifying potential fraud, and provided high-quality customer service through telephone and face-to-face interactions. Resolved customer issues, continuously seeking improvements for an enhanced customer experience.Key Achievements:• Efficient Processing: Examined documentation to make informed decisions within policy guidelines.• Reporting Excellence: Generated comprehensive reports for senior executives, aiding decision-making.• Fraud Prevention: Identified and addressed potentially fraudulent applications, aligning with HM Passport Office counter fraud strategy.• Customer Service: Maintained high standards in customer interactions, addressing individual needs professionally and effectively.

Liverpool, England, United Kingdom

As an Administrative Officer, I provided crucial support to the team while actively participating in Transform Lives wellbeing programs. Engaged in programs like OneYou, Listening Lounge, and Friyay, contributing to a positive impact on both participants and personal well-being. Key responsibilities included updating the company website, managing emails in compliance with GDPR, maintaining an online database, completing European Social Fund documents, and fostering participant engagement inside and outside of work.Key Achievements:• Website Management: Updated and maintained the company website, including blogs, job advertisements, and weekly ops.• GDPR Compliance: Ensured GDPR compliance in email communications with program participants.• Database Maintenance: Recorded attendances of online Zoom meetings and maintained an online database.• Participant Engagement: Actively engaged with participants through various channels, providing support and guidance.• Program Enhancement: Contributed to the success of Transform Lives wellbeing programs, fostering a positive impact on mental well-being.

Liverpool, England, United Kingdom

Contributed as an Administrative Assistant and Court Usher, offering vital administrative support to the team. Key responsibilities included typing letters, documents, and reports for the Tribunal Service, managing correspondence, photocopying appellant responses, and ensuring the smooth progression of tribunal court cases. As a court usher, greeted appellants, provided phone updates on case progress, and maintained accurate data records.Key Contributions:• Administrative Efficiency: Typed and dispatched letters, documents, and reports for the Tribunal Service.• Communication Management: Proactively handled emails and phone calls from appellants, judges, and colleagues.• Court Ushering: Greeted appellants, ensuring their comfort during tribunal proceedings, and provided case progress updates.• Data Management: Entered data accurately into computerized databases and Excel spreadsheets.• Mail Handling: Managed incoming and outgoing mail, ensuring timely and organized correspondence.

Warrington, England, United Kingdom

Warrington, England, United Kingdom

Btec Extended Diploma In It, Distinction, Distinction, Merit

General Certificate Of Secondary Education (Gcse)

Grade: 3 As, 2 Bs, 2 Cs