• Administered all MOPs processes and MarTech software as part of the RevOps team ensuring efficient operations and accurate data intake.• Co-owned biweekly Pipeline “Run-the-Business” reporting cadence which reviewed cycle performance trends and goal pacing; performed marketing ops analyses and presented insights and strategy recommendations to cross-functional GTM stakeholders.• Established and enabled ABM operational strategy across marketing and sales orgs; rolled out use of 6Sense to support tactical execution of ABM strategy; saw over 50% of total pipeline generated from 6Sense-qualified accounts (6QAs) within first quarter of ABM launch.• Established performance reporting for 4 simultaneous integrated campaigns (Vertical, Competitive Takeout, Brand Perception and Thought Leadership) across Salesforce, 6Sense and HubSpot.

• Ensured operational excellence for Dragos Marketing through focus on campaign ops, data infrastructure, marketing/sales alignment, reporting and project management.• Earned a promotion to Senior Manager II within 2.5 years at Dragos; provided operational & strategic support that allowed marketing to exceed its goal of sourcing 54% of all New Logo pipeline year over year between 2021 to 2023, more than doubling YoY marketing-sourced pipeline.• Hired and managed 2 Marketing Ops FTEs; managed MOPs agency relationship while also completing project work; supported Demand Gen budget and goal planning.

• Owned all day-to-day operational activities within HubSpot and Salesforce to meet technical needs of campaign managers. • Exceeded expectations for projects completed and overall strategic partnership with marketing leadership earning a promotion to Senior Manager after year one at Dragos.• Established marketing to sales lead flow to track and report on all stages of the lead lifecycle within HubSpot and Salesforce.

• Responsible for all functions related to Nasuni's HubSpot account which included technical support for marketing programs, landing page, email, form & template creation, workflow creation, lead data capture & sync and source attribution.

• Led hands-on Enterprise product training on using the Smartsheet platform to manage work more efficiently at scale.

• Led in-person training sessions around the globe in HubSpot marketing automation, marketing operations and agency service offering best practices; exceeded training and NPS targets to be promoted to L2 Customer Training Specialist.

• Directed HubSpot implementation and provided ongoing marketing ops process consulting for a portfolio of ~100 new partner agencies and their channel client HubSpot instances• Responsible for renewing and growing portfolio of ~$200k MRR worth of partner and channel client accounts; consistently exceeded renewal and upsell targets to be promoted to Senior Channel Consultant.

• Supported and troubleshot customer inquiries via phone and web ticket to attain expert level HubSpot product knowledge.• Exceeded ticket completion and positive NPS targets to be promoted to Senior Support Engineer.• Coached the August ’14 and October ’14 classes of new Support hires through an intensive 4-week employee ramp period.