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Aidan Luck Email & Phone Number
Brand Reputation Manager
at
Your Golf Travel
1 work email found
@financial-ombudsman.org.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Brand Reputation Manager
Location
Carshalton, England, United Kingdom
Company size
Who is Aidan Luck? Overview
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Quick answer
Aidan Luck is listed as Brand Reputation Manager at Your Golf Travel, a company with 186 employees, based in Carshalton, England, United Kingdom. AeroLeads shows a work email signal at financial-ombudsman.org.uk and a matched LinkedIn profile for Aidan Luck.
Aidan Luck previously worked as Customer Support & Resolutions Manager at Octavia and Service Delivery Manager at Ses Home Services. Aidan Luck holds Bachelor Of Arts (B.A.), Geography And Managment from St Mary’S University, Twickenham.
Company email context
Email format at Your Golf Travel
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{first}.{last}@financial-ombudsman.org.uk
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Profile bio
About Aidan Luck
Determined, diplomatic and well organised experienced Customer Experience and Service Delivery Manager qualified and practicing in ITIL V4. Possessing over 20 years’ experience, across various customer experience environments, continuous improvement has been at the forefront of my career – looking to drive, innovate, challenge and motivate teams to deliver the highest level of excellence across the entire customer journey. Training, coaching and mentoring expertise have allowed me to develop focused teams and individual leaders to deliver exemplary service in any situation. I’m able to demonstrate an accomplished record of enhancing operations, driving process efficiencies and problem solving to provide resolutions within quick timescales. As a quick learner, I’m trusted to be able to adapt to any industry or situation while maintaining the high levels of expectation I put upon myself.Areas of Expertise include: Continuous Service Improvement Project Management New Process Implementation Team Leadership Customer Satisfaction Customer Relations Lead Training & Development ITIL v4 Foundation Qualified Customer Service Management Root Cause Analysis Coaching & Mentoring Regulatory compliance reportingKey Accomplishments- Inspirational Manager, leading a team of 15+ at Financial Ombudsman to deliver service excellence within dispute resolution.- Drove continuous improvement initiatives across both healthcare and insurance operations- Managing regulatory compliance and reporting against key metrics- Established improved team performance initiatives, coaching and developing new ways of working, ensuring development plans tailored to individual needs and investigating complaints and dissatisfaction from consumers.- Spearheaded customer service improvement initiative at both Financial Ombudsman and Doctor Care Anywhere - planning and organising “Customer Improvement Weeks” across operations- Asked to manage Communication team for six months, leading internal communications regarding mass claims divisions, forging effective relationships with Executive and Senior Management and delivering new GDPR compliance.- Heading data compliance across entire business network and managing relationship with insurance principle.- Building out CRM and incorporating key measures and procedures to deliver on KPIs across the customer experience team
Listed skills include Management, Customer Service, Team Leadership, Teamwork, and 11 others.
Current workplace
Aidan Luck's current company
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Your Golf Travel
6 roles
Aidan Luck work experience
A career timeline built from the work history available for this profile.
Customer Support & Resolutions Manager
CurrentCustomer Support & Resolutions Manager for Repairs Services at Octavia Housing Group. Responsible for overseeing and improving the handling of complaints, high-profile cases and external enquiries (e.g.from MPs and Councillors) related to estate services and repairs. Investigating complaints, drafting responses for senior management and collaborating with.
Oct 2024 - Present
Service Delivery Manager
Managed the service delivery between the customer service team and the engineer field team based within the home insurance sector. Operations focused role responsible for the scaling up of departments and performance analysis, Construction of key reporting tools for use in performance management and identifying areas of improvement as well as handling.
May 2021 - Sep 2024
Operational Excellence Manager
- Working as part of the Operations team responsible for analysing and developing the core processes of the patient experience team. Identifying areas of improvement as the department grows and establishing and.
- Deep dive analysis of performance measures… Show more Working as part of the Operations team responsible for analysing and developing the core processes of the patient experience team. Identifying areas of improvement.
- Deep dive analysis of performance measures within the customer service team leading to the development and implementation of new reporting tools to track individual and team performances against key targets
- Project managed the development of patient journey tracking, building out the CRM to monitor timeliness on patient prescriptions, referrals, email responses and activation queries
- Taken lead on the development of a brand new customer service team specialising in the new diagnostic referral pathway. Establishing recruitment strategy, training, monitoring and individual development plans.
- Redefined the post consultation customer survey to increase response from 9% to 25%. In addition redesigned CRM system to allow better recording of feedback and improve continuous tech, service and training development.
Dec 2018 - Jul 2020
Team Manager
Lead, manage, coach and train team of 10+ Adjudicators. Manage casework operations to ensure all consumer cases are dealt with promptly and to the highest service levels. Foster a continuous improvement environment, where external stakeholders are provided with the highest levels of customer service and employees are motivated to deliver top.
Jan 2012 - Oct 2018
Finance Officer
Customer focused role, accurately providing finance information to internal stakeholders. Liaised with external parties for finance collection. Finance processing for commercial and non-commercial payments. Raised tuition and accommodation fee invoices. Conducted credit control for commercial and student debt, enforcing collection. Professional liaison.
Jan 2008 - Feb 2012
1 education record
Aidan Luck education
FAQ
Frequently asked questions about Aidan Luck
Quick answers generated from the profile data available on this page.
What company does Aidan Luck work for?
Aidan Luck works for Your Golf Travel.
What is Aidan Luck's role at Your Golf Travel?
Aidan Luck is listed as Brand Reputation Manager at Your Golf Travel.
What is Aidan Luck's email address?
AeroLeads has found 1 work email signal at @financial-ombudsman.org.uk for Aidan Luck at Your Golf Travel.
Where is Aidan Luck based?
Aidan Luck is based in Carshalton, England, United Kingdom while working with Your Golf Travel.
What companies has Aidan Luck worked for?
Aidan Luck has worked for Your Golf Travel, Octavia, Ses Home Services, Doctor Care Anywhere, and Financial Ombudsman Service.
How can I contact Aidan Luck?
You can use AeroLeads to view verified contact signals for Aidan Luck at Your Golf Travel, including work email, phone, and LinkedIn data when available.
What schools did Aidan Luck attend?
Aidan Luck holds Bachelor Of Arts (B.A.), Geography And Managment from St Mary’S University, Twickenham.
What skills is Aidan Luck known for?
Aidan Luck is listed with skills including Management, Customer Service, Team Leadership, Teamwork, Performance Management, Training, Performance Improvement, and Coaching.
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