- Coordinating the delivery of all live and file subtitle content for our clients - BT Sport, Sky, BBC, Channel 4, UKTV, Channel 5 and BT Sport, amongst others - to tight TX deadlines.- Resolving emergencies relating to delivery of broadcast critical content. - Working with Training and Production teams to ensure delivery of quality product; working with Project team to ensure maintenance and improvement of technical systems. - Forecasting daily and weekly client demand and managing the rota and workflow of 200+ staff across eight locations in the UK, Spain, Australia and the USA.- Maintenance of operational documents including training, escalation and business continuity documentation. - Adapting and streamlining central administrative software Plan Bee. - Incident reporting and analysis. - Preparation and implementation of live subtitle schedules. - Tracking freelancer and overtime budgets. - Assisting recruitment and training of new managers and assistants.- Testing new or updated software before global rollout.

- Co-ordinating the production and delivery of all original signed programming for the BBC, Channel 4, Channel 5 and S4C, including all of the BBC’s Sign Zone content.- Creating studio filming schedule and ensuring delivery of allnecessary media (spools, scripts, subtitling files) for production ofabove programming.- Completing all administration relating to above production, including handling of tapes, completion of TX forms and preparation of autocue scripts.- Assisting the subtitling department with the preparation of upcoming files.- Operating autocue script for deaf signers.

- Using Sage 50 to input sales and purchase ledgers for all company transactions, including supplier payments, credit card and petty cash transactions.- Paying all suppliers for productions, including internationalpayments.- Credit control.- Managing flow of petty cash in office; ensuring there is enough tofund jobs in production.

- Using Sage 50 to input donations made to church onto accounts of company partners.- Bank reconciliation; verifying company records against each other using Microsoft Excel.- Handling and banking cash/ cheque donations made to the company and processing credit card donations.- Managing sale and purchase ledgers of company merchandise and other items including petty cash,- Managing GBP and USD income and banking folders.

- Undertaking web based research to answer topical and general knowledgequestions asked by the customer.- Working closely with the general public, ensuring that their needs are fulfilled when using the service.- Collaborating with fellow researchers to ensure that all team members are able to achieve the highest quality output.- Other skills needed included flawless proof reading abilities; quick thinking;ability to write and self-edit efficiently.