Gaining professional experience in networking and cybersecurity, under mentorship from senior engineers.Engaging in training with Cisco Certification and Comptia courses.Completing certification exams under company supervision.Self paced and directed schedule with company oversight.

Started off as wondering why the family computer couldn't run video games. Over time my hobby became a marketable skill in which friends and friends of friends would hire me to help them with complicated computer issues. I have planned and built custom PCs for gaming and photo editing for clients, I have performed system and file recovery services, and I have given remote service using team viewer. I have also taught many people how to fix and build computers.Built client base through word-of-mouth referrals, provided service on a freelance basis.Diagnosed and resolved complex issues on desktop towers, all-in-one PCs, and laptops.Leveraged tools such as Rufus and Etcher for OS installations and repairs.Provided remote support with TeamViewer, diagnosing client issues and delivering solutions.Communicated effectively with clients to ensure accurate issue assessment for the best outcome.

Worked my way up from being a crew member at a young age, took on responsibilities in the store.Managed a team of 10+ employees, coordinating shift schedules and overseeing store operations.Supervised and directed training to ensure smooth introduction of new staff into the workplace.Analyzed and calculated daily revenue and ensured financial accuracy.Resolved customer complaints to maintain high satisfaction and retention.Fostered a positive, team-oriented work environment to boost employee morale.